Bilingual

• Engage with RBC clients through phone, email, and other communication channels to deliver an outstanding client experience and help protect clients
• Educate and advise clients on immediate security needs and provide tailored solutions to prevent fraud losses
• Resolve problems at the first point of contact in a friendly and helpful manner
• Maintain relationships with partners to work as one RBC
• Contribute to team results by supporting colleagues in meeting client needs
• Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests

Bilingual Fraud Advisor

Financial Planning and Analysis

• Attract, nurture, and grow relationships with high-value personal and small business clients
• Provide proactive, professional, client-centric advice and solutions
• Uncover client needs and proactively resolve concerns at first point of contact
• Address complex credit and investment needs and recommend appropriate solutions
• Educate clients on digital self-service and support their preferred interaction channels
• Use technology to connect with clients virtually and face to face
• Implement contact and relationship-building strategies to acquire and retain clients in the local community
• Collaborate with financial planning, retirement planning, mortgage, and business banking professionals

Financial Advisor

Risk

• Execute the Business Continuity Risk Management (BCRM) Program within Personal Banking and Commercial Banking Canada
• Provide BCRM subject matter expertise and work directly with RBC Business Units and Business Risk Managers
• Support business units in owning and managing business continuity risk and adhering to BCRM policies and standards
• Ensure business continuity risks are identified and populated within business impact analyses (BIA)
• Develop requirements for recovery strategies, internal contingency plans, workarounds, and protocols for invoking Business Continuity Plans
• Identify recovery time and point objective gaps or single points of failure and assist in developing workarounds
• Coordinate with business units to validate plans and workarounds through severe but plausible scenario testing
• Support the incident management process as required

Manager, Business Continuity Risk

Referral Specialist

• Review declined RBC mortgage applications and conduct thorough client discovery to understand circumstances, needs, and financial goals
• Analyze client credit profiles, financial circumstances, and debt servicing capacity to identify appropriate external lending options
• Collect, organize, and validate required documentation for applications with external lenders
• Develop business cases positioning clients effectively with approved third-party lenders
• Match clients with optimal external lending products based on products, policies, terms, rates, and adjudication criteria
• Structure external lending solutions aligned with clients' transition goals and financial capacity
• Develop documented client transition strategies toward traditional RBC financing
• Make mandatory disclosures regarding fees, interest rates, terms, and RBC compensation
• Perform regular nurture calls throughout clients' mortgage terms
• Collaborate with Mortgage Specialists, Private Banking partners, and other RBC advisors
• Manage client interactions, documentation, and file submissions in compliance with RBC policies and regulations
• Identify and action program maturity leads for RBC refinancing or mortgage renewal

Home Equity Referral Specialist

Manager

• Deliver exceptional client experience following all five principles of the Black Card Experience
• Enable and nurture a One RBC enterprise relationship by introducing clients to appropriate solutions, partners and capabilities
• Lead credit discovery and provide structuring advice based on clients’ market position, strategy, financials and risk profile
• Develop innovative credit structures aligned with client objectives
• Partner with Private Bankers to identify and assess credit growth opportunities and expand wallet share
• Lead the end-to-end credit process from opportunity assessment and structuring through adjudication and funding
• Structure competitive, tailored credit solutions for new money requests
• Collaborate with Group Risk Management to align recommendations with RBC’s risk appetite and policies
• Proactively manage credit renewals and maintain credit and portfolio quality
• Collaborate with colleagues and internal partners to deliver seamless solutions

Senior Manager, Credit Structures

Operator

• Execute Red Team operations, Purple Team exercises, and hypothesis-led engagements in mature production environments
• Lead projects end-to-end from scoping and proposal writing through execution, reporting, and stakeholder debriefs
• Develop offensive capabilities including exploit development, novel C2 channels, and automation
• Mentor and provide technical guidance to junior team members
• Help evolve and improve team processes and service offerings
• Work alongside offensive and defensive security experts on complex operations

Senior Red Team Operator, Adversary Emulation

Financial Crime

• Conduct second line of defence (2LoD) oversight testing of RBC Financial Crime units and controls across Canada and the Caribbean regions
• Facilitate business process and control walkthroughs
• Assist in drafting test plans
• Create and execute operational and design effectiveness testing and related working papers
• Identify issues, develop and validate issue action plans, and aid in executive reporting
• Identify risks, trends, themes, and systemic breakdowns within FC AML and operational controls
• Perform oversight testing to identify and analyze potential deficiencies or control gaps
• Conduct test planning, fieldwork, reporting, and issues management for key FC programs and in-scope business processes and controls
• Maintain communication and engagement with management and stakeholders on testing engagements
• Establish, develop, and maintain relationships with internal and external partners
• Identify emerging risks relevant to compliance testing practices, FC programs, and controls
• Identify areas requiring enhancement and efficiency within the testing program
• Participate in strategic discussions to drive efficiency and productivity through testing initiatives

Manager, Financial Crimes Oversight Testing

Infrastructure Engineer

• Develop the strategic vision and architectural direction for enterprise infrastructure
• Represent Infrastructure Architecture at architecture governance reviews including ARB, EAB and IAR
• Meet business and IT stakeholders to gather requirements for infrastructure solutions
• Act as the primary infrastructure contact for enterprise applications, focusing on resiliency, Safety & Soundness, non-functional requirements, scalability and security
• Develop current-state and target-state artifacts, roadmaps, strategies, policies, standards and guidelines
• Present technical architecture to clients, governance forums, business partners, technology partners and senior management
• Provide direct support to development teams and the Lead Infrastructure Architect
• Perform Lead Infrastructure Architect duties when required
• Provide thought leadership on infrastructure architecture
• Advocate architecture principles and mentor others
• Produce infrastructure architecture artifacts, diagrams and blueprints and review them with Lead Architects and project stakeholders
• Review infrastructure architecture for portfolio compliance and fit
• Ensure projects and programs meet enterprise application and infrastructure standards and governance processes
• Facilitate architecture reviews, decision-making and problem-solving meetings
• Resolve technical issues and escalate as appropriate
• Facilitate knowledge transfer and collaboration with architects and operational support teams
• Define design guidelines and best practices
• Stay current on technology advancements and identify implementation benefits and risks
• Identify operational and architectural risks and recommend mitigation strategies
• Lead or oversee initiatives supporting system and application reliability and security

Principal, Infrastructure Architecture

Human Resources

• Serve as an escalation point and subject-matter expert for Employee Relations and HR teams
• Provide employee relations advice to businesses, functions, and HR teams
• Manage complex employee relations investigations
• Uphold and develop or enhance related processes and procedures
• Support initiatives involving tools, processes, and learning programs for employees and managers
• Develop and maintain expertise in employee relations and applicable employment laws, rules, and regulations
• Ensure employees understand RBC’s Blueprint and reinforce targeted behaviors
• Leverage unit, department, and enterprise-wide teams to develop solutions
• Execute change while supporting employees and maintaining focus on business priorities

Employee Relations Advisor

Associate

• Complete a structured 24-month program preparing for a future career as a Financial Advisor
• Serve as a paraplanner under experienced wealth advisors, CFP® professionals, and planning leaders
• Support Financial Advisors and client teams in delivering holistic, goals-based wealth advice
• Prepare client meeting agendas, investment policy statements, asset allocation materials, and planning documents
• Support post-meeting follow-up, including meeting notes, financial situation analyses, and planning implementation coordination
• Gather, organize, input, reconcile, and analyze client data using RBC technology
• Prepare financial analyses covering retirement, estate planning, education funding, stock options, insurance, and risk management
• Build and present financial plans using MoneyGuidePro
• Support clients with online client portals
• Participate in financial planning projects and initiatives
• Deliver accurate, professional, high-quality client service
• Support Financial Advisors within the local Complex and assigned territory during Year 1
• Maintain Series 7 and Series 66 licenses
• Explore teaming opportunities across the Complex/territory during Year 2
• Identify a long-term Financial Advisor team placement and prepare for transition
• Upon successful completion, join a Financial Advisor team and deliver comprehensive wealth management advice, support client relationships, and contribute to practice growth

Wealth Planning Associate

Account Manager

• Manage a portfolio concentrated in the Retail Goods & Services sector
• Prospect and generate leads among new and existing clients
• Review financial statements, identify trends, monitor risk, and assess credit restructuring
• Deliver business and financial advice and an exceptional client experience
• Identify referral opportunities and introduce clients to appropriate RBC partners
• Collaborate with various teams to develop and execute client contact strategies
• Promote RBC’s mobile application and guide clients in using it

Senior Relationship Manager, Commercial Financial Services

• Provide business and financial advice to high-value small business clients
• Manage a portfolio of small business clients as they start, manage, and grow their enterprises
• Represent RBC as an ambassador to the local business market
• Develop new business through external marketing and client acquisition
• Deepen client relationships through tailored, value-added financial advice
• Proactively contact clients, conduct discovery, understand needs and changing circumstances, and monitor satisfaction
• Plan and prioritize client and market activities
• Identify opportunities and introduce clients to RBC partners for business and personal financial needs
• Manage risk, conduct due diligence, and develop action plans for concerns and risks
• Promote RBC mobile and online applications and digital engagement
• Visit clients on-site to understand their business objectives and operations, as permitted

Relationship Manager, Business Markets Intern

Product Manager

• Define and execute integrated product strategy across RBC’s Enterprise Identity and Access Management platform
• Own the unified EIAM platform strategy and roadmap across identity lifecycle, authorization, authentication, governance, privileged access management, and secrets management
• Define business requirements and map them to technical specifications, solution architectures, and designs
• Liaise between vendor capabilities and RBC product requirements and influence vendor product roadmap decisions
• Evaluate vendor offerings against technical and business criteria and identify capability gaps
• Translate business requirements into actionable product roadmap items
• Work with Solution and IAM Architects to make disciplined access-solution decisions across engineering, integration, application support, operations, and program teams
• Prioritize and update strategies and roadmaps as business needs and vendor landscapes evolve
• Serve as the primary contact for cross-functional stakeholders on IAM strategy and vendor integration decisions
• Develop forward-looking roadmaps aligned with the two-year technology vision, including AI and PAM innovation trends
• Collaborate with Compliance and Risk teams to embed regulatory controls into product design
• Mentor product and technical team members on identity architecture, governance strategy, and technical best practices

Director EIAM Strategy – Product Management, Global Security

Operations

• Use various RBC systems to enter data
• Enable clients to receive funding on RBC products
• Process maintenance requests for clients' loans and products
• Process moderately simple to complex client transactions
• Examine documents for completeness and accuracy
• Process work volumes according to established service quality standards
• Recommend process changes to improve efficiency and effectiveness

Banking Operations Officer

• Understand all underlying risks in the Risk Register and evaluate all new risks
• Lead successful control testing for GFT as controls are scheduled for testing
• Document and manage EIM Issues and ITRM Findings from creation to closure
• Serve as a Risk Management Subject Matter Expert for more junior staff
• Oversee and report on timely completion of Application Control Assessments
• Understand risks, issues, KRIs, and reports feeding into the Risk and Control Self-Assessment and provide advice to Senior Management
• Describe the Business Unit’s Risk Profile, including actions to remediate excess risk exposure
• Manage creation of new risks and controls, including completion of control testing
• Build and present materials for senior-level risk management meetings and distribute notes and action items
• Develop next-generation tools and processes to streamline risk management and gain risk insights
• Participate in and lead risk-related projects and assessments across GFT, including remediation activities and new tool implementation