Client Implementation Lead

RBC

. Lead multiple product implementation cases simultaneously, ensuring onboarding and implementation plans progress according to established expectations .

Posted 11/3/2026full-timeMontréal • CanadaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in cash management product implementation, ensuring tailored solutions that meet client operational requirements while providing exceptional client experiences. Bilingual in English and French, with strong critical thinking and communication skills to engage effectively with partners and clients.

Highest-signal resume keywords

Cash Management Product ImplementationClient Interaction ExcellenceBilingualism (English and French)Critical ThinkingBusiness Acumen

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Implementation PlanningClient Requirement AnalysisFinancial Services ExperienceAdvisory SkillsOperational Requirements Development

Soft Skills

Communication SkillsCollaboration SkillsProblem-Solving Skills

Tools & Technologies

Digital BankingMobile ApplicationsWeb-Based MeetingsSocial Media

Industry Keywords

Financial ManagementClient ExperienceCommercial BankingEmerging Communications Technology

About the role

Key responsibilities & impact

Lead multiple product implementation cases simultaneously, ensuring onboarding and implementation plans progress according to established expectations
Engage partners effectively for critical implementation activities
Collaborate with the Commercial Banking Implementation and Integration Team to identify, plan, and deliver exceptional implementation plans
Develop implementation plans based on clients’ operational requirements
Ensure clients understand and feel confident about products, services, and available support
Facilitate seamless transitions to servicing partners after implementation
Develop deep knowledge of cash management products and how they meet specific business needs
Analyze client product requirements and execute tailored implementation plans

Requirements

What you’ll need

Bilingualism (English and French) required
Minimum 3–5 years of demonstrated excellence in a financial services role involving client interactions focused on cash management product implementation and/or advisory
Strong critical thinking, communication, and collaboration skills
Demonstrated business acumen and ability to provide meaningful advice
Proven track record of delivering an exceptional client experience
Experience with emerging communications and technology, including web-based meetings, social media, digital banking, and mobile applications
Post-secondary education at college or university level in business administration or financial management preferred, e.g. BBA, Bachelor of Commerce, or equivalent work experience

Benefits

Comp & perks

Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work
Opportunities to reach potential, make a difference to communities, and achieve mutual success
Salaried compensation