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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong client engagement and problem resolution skills while adhering to compliance processes to protect client interests. Capable of building rapport and delivering tailored solutions in a fast-paced, metrics-driven environment.
Highest-signal resume keywords
Customer Service ExperienceInterpersonal SkillsProblem Resolution SkillsBilingualism in French/EnglishCompliance Adherence
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Communication SkillsTeam CollaborationRelationship BuildingClient Experience FocusAnalytical Skills
Industry Keywords
Contact CentreFraud PreventionRisk MitigationFinancial ServicesMetrics-Based Performance
About the role
Key responsibilities & impact- Engage with RBC clients through phone, email, and other communication channels to deliver an outstanding client experience and help protect clients
- Educate and advise clients on immediate security needs and provide tailored solutions to prevent fraud losses
- Resolve problems at the first point of contact in a friendly and helpful manner
- Contribute to team results by supporting colleagues in meeting client needs
- Cultivate and maintain relationships with partners to work as one RBC
- Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests
Requirements
What you’ll need- Past experience in a customer service role, where you provided a variety of needs based solutions
- Proven interpersonal, communication and problem resolution skills
- Proven ability to build rapport while effectively analyzing and identifying solutions to mitigate risk and protect our clients
- Desire to build exceptional client experiences, and is passionate and curious to help clients meet their needs and solve their concerns
- Full flexibility for a variety of shifts from Monday to Sunday, 7AM to Midnight; the department is open 24/7
- Strong oral and written communication skills in English
- Experience working in a team and metrics-based performance environment is nice-to-have
- Previous experience working in a Contact/Call Centre or in a fast paced financial and/or service industry is nice-to-have
- Bilingualism in French/English is an asset
- Candidates must reside in Winnipeg or British Columbia
- Ability to meet technological and confidentiality requirements, including a private and quiet space and Internet connectivity
Benefits
Comp & perks- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation and stock where applicable
- A world-class training program in financial services
- Excellent career development and access to a variety of job opportunities across business and geographies
- Leaders who support your development through coaching and managing opportunities
- Flexible work arrangements
- Work in a dynamic, collaborative, progressive, and high-performing team