Private Banking Client Care Advisor

RBC

. Create a tailored and memorable welcome experience at the Vancouver Private Banking Office .

Posted 9/18/2026part-timeVancouver • CanadaJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong client service skills and the ability to create a welcoming experience in a banking environment. Proficient in managing client interactions and utilizing technology to enhance service delivery.

Highest-signal resume keywords

Client Service SkillsMicrosoft Office SuiteBanking ExperienceOrganizational SkillsMandarin/Cantonese Proficiency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client CommunicationDigital EducationTransaction ExcellenceService SupportSales Improvement

Soft Skills

ProfessionalismProblem ResolutionInterpersonal Skills

Tools & Technologies

Conference Room ManagementMarketing Material Display

Industry Keywords

Private BankingHospitality StandardsClient Needs Identification

About the role

Key responsibilities & impact

Create a tailored and memorable welcome experience at the Vancouver Private Banking Office
Fulfil incoming servicing requests in person, via email, and phone
Identify unmet client needs through discovery in daily interactions
Champion digital education to enable clients to engage with RBC through their preferred channel
Deliver the Black Card Experience through high-level service and support, transaction excellence, digital education, and opportunity spotting
Apply professional hospitality standards and client communication via email, phone, and in-person interactions
Manage conference room bookings
Manage stationery and display of marketing materials
Manage Private Banking Centre traffic and inform management of opportunities to improve sales and service availability
Resolve client concerns at first point of contact in a professional, timely, and accurate manner
Maximize technology use and champion digital education

Requirements

What you’ll need

Minimum of 1-2 years of banking experience
Strong working knowledge of Microsoft Office Suite
Proven client service skills
Excellent organizational skills
Post-secondary education in Commerce or Business Administration (nice-to-have)
Proficiency in Mandarin/Cantonese is an asset

Benefits

Comp & perks

A comprehensive Total Rewards Program including bonuses and flexible benefits, and competitive compensation
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities