Project Manager, Optimization Services

RDA

. Oversee a portfolio of Optimization Services client engagements .

Posted 10/29/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in project management, including scope, schedule, and budget management for multiple concurrent workstreams. Proficient in utilizing PM tools and fostering strong client relationships while identifying opportunities for improvement.

Highest-signal resume keywords

Project Management ExperienceJira ProficiencyBudget ManagementClient Relationship ManagementOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementScope ManagementSchedule ManagementBudget ManagementTicketing ToolsAI-Enabled Tools ExposureSoftware Development SupportWorkstream CoordinationUtilization TrackingRisk Management

Soft Skills

Attention to DetailWritten CommunicationVerbal CommunicationOrganizational SkillsClient Engagement

Tools & Technologies

JiraSmartsheetAsanaServiceNow

Industry Keywords

Software ServicesPMO StructureClient EngagementBusiness ReviewsDelivery Context

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Oversee a portfolio of Optimization Services client engagements
Manage ongoing software development, enhancements, maintenance, and support engagements
Coordinate priorities, schedules, budgets, communication, and engagement activity across multiple clients and delivery teams
Manage intake and prioritization to align requests, tickets, and mini-projects with contracted scope, hours, or retainer terms
Develop and maintain schedules across concurrent workstreams, sprints, release calendars, and maintenance windows
Track retainer or block-hour utilization, monitor burn rate, and flag overages or underutilization
Maintain risk and issue logs and escalate concerns to the Senior Project Manager or Director
Coordinate developers, designers, and QA resources supporting multiple clients
Run client status calls, ticket/work-order reporting, internal delivery leadership cadences, and client check-ins
Report on ticket/work-order status, hours utilization, and upcoming priorities
Support quarterly business reviews led by senior team members
Maintain work-order logs, hours tracking, meeting notes, and status reports
Strengthen client relationships through consistent delivery
Identify potential expansion or improvement opportunities and route them to PMO and Sales/Account teams
Provide delivery context, account history, and client insight to PMO and Sales teams
Help identify AI-enabled approaches to improve recurring client work where relevant

Requirements

What you’ll need

2–4 years of project management or project coordination experience in a software services environment
Demonstrated ability to manage scope, schedule, and budget for multiple concurrent workstreams or clients
Working knowledge of PM or ticketing tools such as Jira, Smartsheet, Asana, or ServiceNow
Strong organizational skills and attention to detail
Clear, professional written and verbal communication skills
Bachelor's degree in Business, Computer Science, Information Systems, or a related field, or equivalent practical experience
Exposure to AI-enabled tools or workflows in a software delivery or support context is helpful
Prior experience working within a formal PMO structure alongside Sales/Account teams is helpful
Must reside within the United States; candidates residing in California, Colorado, Oregon, or Washington are not eligible
Only U.S. Citizens or U.S. Permanent Residents need apply

Benefits

Comp & perks

Great Place to Work certified company
Remote work within the United States
Opportunity to meet the team virtually