Project Manager

• Oversee a portfolio of Optimization Services client engagements
• Manage ongoing software development, enhancements, maintenance, and support engagements
• Coordinate priorities, schedules, budgets, communication, and engagement activity across multiple clients and delivery teams
• Manage intake and prioritization to align requests, tickets, and mini-projects with contracted scope, hours, or retainer terms
• Develop and maintain schedules across concurrent workstreams, sprints, release calendars, and maintenance windows
• Track retainer or block-hour utilization, monitor burn rate, and flag overages or underutilization
• Maintain risk and issue logs and escalate concerns to the Senior Project Manager or Director
• Coordinate developers, designers, and QA resources supporting multiple clients
• Run client status calls, ticket/work-order reporting, internal delivery leadership cadences, and client check-ins
• Report on ticket/work-order status, hours utilization, and upcoming priorities
• Support quarterly business reviews led by senior team members
• Maintain work-order logs, hours tracking, meeting notes, and status reports
• Strengthen client relationships through consistent delivery
• Identify potential expansion or improvement opportunities and route them to PMO and Sales/Account teams
• Provide delivery context, account history, and client insight to PMO and Sales teams
• Help identify AI-enabled approaches to improve recurring client work where relevant

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Project Manager, Optimization Services