Sales Support Specialist

Realityworks, Inc

. Process customer orders and prepare accurate quotes and related sales documentation .

Posted 9/22/2026full-timeRemote • Wisconsin • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in sales support and customer service, with a strong focus on order processing, CRM management, and effective communication. Proficient in maintaining accurate sales documentation and providing operational support to both domestic and international sales teams.

Highest-signal resume keywords

Sales Support ExperienceCRM Systems ProficiencyOrder Processing SkillsMicrosoft 365 ApplicationsCustomer Service Expertise

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingSales DocumentationQuotingLead TrackingBid Proposal Preparation

Soft Skills

CommunicationProblem-SolvingAttention to Detail

Tools & Technologies

CRM SystemsMicrosoft OutlookMicrosoft WordMicrosoft Excel

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Sales CycleCustomer InquiriesLogistics CoordinationHigh-Volume EnvironmentInternational Sales Support

About the role

Key responsibilities & impact

Process customer orders and prepare accurate quotes and related sales documentation
Provide administrative and operational support to domestic and international sales teams throughout the sales cycle
Maintain knowledge of company products, features, compatibility, pricing, supporting materials, promotional packages, and discounts
Respond to current and prospective customer inquiries through online chat, email, and other professional sales support channels
Track and enter domestic and international leads from tradeshows, webinars, online subscriptions, and other sources into the CRM
Maintain accurate customer, lead, quote, and sales-related information in CRM and other systems
Coordinate with Shipping and internal departments on shipping information, logistics concerns, and customer or order-related issues
Prepare and maintain documentation for domestic bid proposals, vendor applications, and other sales-related requirements
Process internal orders for supply chain needs, promotional materials, tradeshows, R&D requests, and other business needs
Maintain online store information and coordinate timely updates
Monitor and manage high-volume sales support email communications
Proofread sales documents and materials
Provide backup support to the Account Services Representative team
Identify issues, discrepancies, and process gaps and support timely resolution
Perform additional duties as assigned or required

Requirements

What you’ll need

High School Diploma or equivalent (GED), or equivalent combination of education and directly-related experience
2+ years of experience in sales support, customer service, order processing, or administrative support
Experience working with CRM systems
Experience with Microsoft 365 applications, including Outlook, Word, and Excel
Associate's or Bachelor's degree in Business Administration, Marketing, Communications, or a related field (desired)
Experience working in a high-volume customer service or administrative environment (desired)
Experience with order processing, quoting, or customer account support (desired)
Experience supporting international sales or customers (desired)

Benefits

Comp & perks

Employee Stock Ownership Plan (ESOP): 100% company-funded
Health, Dental, and Life Insurance
401(k) Retirement Plan with company match up to 6%
Over 20 days of paid time off annually
10 paid holidays
Gym reimbursement and healthy living rewards
Paid maternity, paternity, and adoption leave
Flexible Spending Accounts, including dependent care coverage
Long-term and short-term disability coverage
Tuition assistance for continued learning
Paid volunteer time and donation matching