Realityworks, Inc

Technical Program Manager

• Translate leadership priorities and strategic objectives into executable program plans with owners, milestones, dependencies, deliverables, and target dates
• Build and manage integrated delivery schedules across multiple concurrent programs
• Own and maintain the action register as the single source of truth for commitments
• Establish and lead delivery governance cadence, monitor progress, resolve overdue items, and escalate risks or exceptions
• Define and manage release, decision, and delivery gates
• Provide portfolio-level oversight of priorities, dependencies, risks, schedule conflicts, and competing demands
• Evaluate resource capacity across internal teams and external vendors and recommend allocation adjustments
• Establish and maintain program management standards, processes, tools, reporting practices, and accountability frameworks
• Provide functional leadership and guidance to project and program management resources
• Coordinate launch, release-readiness, and go-live activities
• Develop evidence-based program reporting using SQL, spreadsheets, business intelligence tools, and other data sources
• Continuously improve delivery processes, reporting, accountability, risk management, and program management practices
• Partner with leadership, internal teams, and external vendors to drive accountability, remove barriers, and advance critical projects

Senior Program Manager, Technology

Artificial Intelligence

• Assist with AI development projects by setting up development environments, preparing test scenarios, and supporting software and AI experimentation
• Monitor AI model training and hardware performance, document progress, and communicate issues or unexpected results
• Test software applications, AI workflows, and prototypes using established testing procedures
• Identify, document, and reproduce software bugs and unexpected behavior
• Verify that software updates, fixes, and configuration changes function as intended
• Assist with basic programming, code updates, configuration changes, and technical troubleshooting with guidance from experienced team members
• Support development and testing of AI-generated text, images, audio, and other digital content using approved AI tools
• Research and experiment with emerging AI tools, technologies, and approaches
• Document testing activities, technical findings, issues, and project progress
• Create setup instructions, testing documentation, and other technical resources
• Assist with AI hardware and development workspace setup, configuration, and routine monitoring
• Communicate completed work, findings, questions, and project roadblocks
• Perform other additional duties as assigned or required

AI Development Intern

Customer Support

• Process customer orders and prepare accurate quotes and related sales documentation
• Provide administrative and operational support to domestic and international sales teams throughout the sales cycle
• Maintain knowledge of company products, features, compatibility, pricing, supporting materials, promotional packages, and discounts
• Respond to current and prospective customer inquiries through online chat, email, and other professional sales support channels
• Track and enter domestic and international leads from tradeshows, webinars, online subscriptions, and other sources into the CRM
• Maintain accurate customer, lead, quote, and sales-related information in CRM and other systems
• Coordinate with Shipping and internal departments on shipping information, logistics concerns, and customer or order-related issues
• Prepare and maintain documentation for domestic bid proposals, vendor applications, and other sales-related requirements
• Process internal orders for supply chain needs, promotional materials, tradeshows, R&D requests, and other business needs
• Maintain online store information and coordinate timely updates
• Monitor and manage high-volume sales support email communications
• Proofread sales documents and materials
• Provide backup support to the Account Services Representative team
• Identify issues, discrepancies, and process gaps and support timely resolution
• Perform additional duties as assigned or required

Senior Program Manager, Technology

AI Development Intern

Sales Support Specialist