Realm Alliance

Engineer

• Serve as the technical point of contact for customers in the field
• Own integrations, onsite deployment work, and translation of operational needs into scalable technical solutions
• Spend approximately 25% of time onsite with customers across the US
• Shadow operators, analysts, and frontline teams to understand workflows, constraints, and integration requirements
• Rapidly prototype tools and integrations in the field to validate ideas and solve urgent problems
• Troubleshoot complex operational or systems issues across varied and degraded environments
• Translate field insights into technical requirements and integration specifications
• Lead technical integration work involving APIs, data pipelines, hardware/software interfaces, and security/compliance-sensitive deployments
• Collaborate with engineering to align features, interfaces, and infrastructure with operational needs
• Represent customer technical realities internally
• Decompose ambiguous real-world problems into scoped technical workstreams
• Enable smooth deployment, data flow, connectivity, and operational reliability
• Inform product and engineering teams with data, field observations, and frontline feedback
• Support pre-sales by traveling onsite with prospects to demonstrate and prove product value
• Help establish the foundation, process, and culture for Realm’s forward deployed engineering function

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Forward Deployed Engineer