Customer Solutions Architect – I

RealPage, Inc.

. Work with customers and internal teams to understand business challenges and root-cause issues.

Posted 10/21/2026full-timeRemote • Tennessee • United StatesJuniorMid-Level💰 $56,100 - $95,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in multifamily real estate technologies and SaaS-based application deployment, with a strong focus on customer engagement and operational efficiency. Proven ability to analyze business challenges, craft integrated solutions, and enhance customer experience through effective communication and collaboration.

Highest-signal resume keywords

SaaS Application DeploymentMultifamily Real Estate TechnologiesAccount ManagementCustomer EngagementMicrosoft Office Suite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SaaS Application ConfigurationProperty Management UnderstandingBusiness AnalysisOperational Best PracticesData Navigation

Soft Skills

Persuasion SkillsProblem-SolvingResponsibilityAccountabilityEnthusiasm

Tools & Technologies

SalesforceMicrosoft WordMicrosoft ExcelMicrosoft PowerPoint

Industry Keywords

Real EstateCustomer ExperienceOperational EfficiencyC-Suite CommunicationAccount Support

About the role

Key responsibilities & impact

Work with customers and internal teams to understand business challenges and root-cause issues.
Craft scalable, flexible, and resilient integrated solutions that accelerate customer time to value/ROI and operational efficiency.
Listen to customers, analyze issues, identify root causes, own resolutions, and ensure follow-up and follow-through.
Navigate complex organizations and communicate or present to customer constituencies ranging from leasing staff to the C-Suite.
Maintain and demonstrate advanced knowledge and thought leadership of RealPage solutions and integrations.
Advise multifamily owners and operators on solution and operational best practices.
Set and manage customer expectations to enhance customer experience and mitigate potential risk.
Partner with Sales, Delivery, Success, and Product Management to develop and recommend processes, systems, and documentation.
Work cooperatively across the organization to achieve shared objectives.

Requirements

What you’ll need

Customer-facing professional fluent with multifamily real estate technologies with a minimum of 2 years of experience in account management/support, product management/development, or end-user communication.
Bachelor’s degree with a focus on Business, Marketing, Real Estate, or other applicable areas of study.
Demonstrated proficiency in configuring and deploying SaaS-based applications that scale and prove ROI.
Strong understanding of property management at both the corporate and property level.
Ability to navigate people and data to find answers; strong persuasion skills and ability to overcome objections from a wide variety of personalities internally and externally.
Goal, metric, and results-oriented, with a strong sense of responsibility, accountability, and enthusiasm to enable empowered customers and partners.
Proficient in Microsoft Office Suite, specifically Word, Excel, and PowerPoint, and CRM software such as Salesforce.
Ability to travel up to 20%.

Benefits

Comp & perks

Health, dental, and vision insurance.
Retirement savings plan with company match.
Paid time off and holidays.
Professional development opportunities.
Performance-based bonus based on position.
Annual bonus and sales incentives may be available depending on the applicable plan, role, and individual performance.