RealPage, Inc.

Product Manager

• Develop and communicate the strategic product vision for offerings within the insurance portfolio
• Identify new market opportunities, competitive threats, and partnership pathways to grow adoption and revenue
• Translate industry trends in insurance, e-commerce, proptech, insurtech, and AI into actionable product initiatives
• Own the product roadmap from ideation through launch and iteration
• Prioritize features and enhancements based on customer value, business impact, and technical feasibility
• Draft comprehensive Product Requirements Documentation consistent with RealPage standards
• Partner with engineering, marketing, design, operations, and other product teams to bring solutions to market
• Lead experimentation using A/B testing, rapid hypothesis validation, and test-learn-iterate cycles
• Optimize funnels, user experiences, and digital flows to drive conversion and retention
• Conduct client and resident interviews and analyze behavioral, operational, and financial data
• Represent residents and property management stakeholders across the organization
• Own KPIs including enrollment, revenue, churn, premium/policy, and customer experience outcomes
• Develop, tune, and monitor performance dashboards and drive growth initiatives
• Collaborate with finance, analytics, and channel partners to improve product economics and embedded distribution
• Analyze, triage, and troubleshoot product issues affecting internal and external stakeholders
• Work across Resident Solutions, insurance carriers, legal, marketing, and sales to ensure cohesive and compliant product delivery
• Provide communication, documentation, and alignment across RealPage business units

Product Manager – AI/Renter's Insurance

Data Scientist

• Manage the day-to-day execution of multiple data science and machine learning projects.
• Translate business problems and strategic priorities into project scopes, objectives, milestones, deliverables, and success criteria.
• Maintain project plans, backlogs, roadmaps, timelines, dependencies, risks, decisions, and action items.
• Coordinate work across data scientists, data engineers, software engineers, ML engineers, product managers, and business stakeholders.
• Facilitate sprint planning, standups, retrospectives, status reviews, demos, and project working sessions.
• Identify blockers, drive resolution, and escalate decisions when necessary.
• Ensure project documentation, requirements, assumptions, and decisions are current and accessible.
• Provide regular reporting on progress, risks, dependencies, and expected outcomes.
• Track requirements for reproducibility, versioning, testing, deployment, monitoring, and documentation.
• Coordinate model release readiness, production handoffs, and post-deployment follow-up.
• Ensure teams consider data quality, model performance, drift, reliability, security, and support ownership.
• Help establish processes for model promotion, retraining, monitoring, incident response, and model retirement.
• Create scalable operating processes, templates, dashboards, meeting cadences, and documentation standards for the Data Science organization.
• Identify recurring delivery issues and recommend improvements to processes, tools, roles, or decision-making.

Data Science Project Manager

AI Engineer

• Design and build internal AI solutions that improve engineering productivity and software delivery
• Develop AI-powered developer workflows and assistants, agentic SDLC automation patterns, and internal tools for code analysis, documentation, testing, migration, and engineering support
• Create reusable prompt, tool-calling, workflow, and reference implementation patterns
• Build multi-step agentic workflows, tool-calling and orchestration patterns, RAG-based internal knowledge solutions, shared SDKs, templates, integration examples, and reusable components for copilots and agents
• Partner with senior architects and engineering leaders to establish scalable patterns
• Work directly with engineering teams, champions, and internal stakeholders to support AI adoption
• Pair with teams on AI use cases and implementation patterns
• Provide technical guidance on LLM, RAG, and agentic workflow design
• Support proof-of-concept efforts and mature them into repeatable practices
• Create playbooks, examples, templates, and documentation for internal engineering use
• Participate in office hours, workshops, and AI enablement sessions
• Help define and apply evaluation and governance practices for prompt and workflow evaluation, accuracy, relevance, usefulness, safety, responsible AI, PII handling, logging, observability, feedback loops, and human-in-the-loop review
• Partner with engineering leadership, product teams, architecture, security, and other stakeholders to identify and deliver high-impact AI use cases
• Translate engineering productivity needs into AI-enabled solutions and support roadmap-aligned internal AI initiatives
• Contribute to adoption and capacity-improvement goals and help measure AI enablement impact
• Communicate technical concepts clearly to engineering and non-engineering audiences
• Design AI solutions with model selection and routing, prompt and context optimization, caching and retrieval efficiency, latency, reliability, build-vs-buy, and vendor lock-in considerations

AI Developer IV

• Define and champion the product vision, strategy, and roadmap for RealPage's Conversational AI product suite.
• Lead product strategy execution across ideation, development, launch, post-launch adoption, and iteration.
• Conduct market and competitive research to identify trends, customer pain points, and innovation opportunities.
• Partner with Marketing, Sales, Engineering, Support, and Customer Success on product development, go-to-market strategies, and sales enablement.
• Engage customers to gather insights, validate product concepts, and drive adoption of new products and features.
• Manage and mentor Product Managers and Business Analysts.
• Champion ethical and responsible use of AI technologies.

Senior Director of Product Management

• Define and champion the product vision, strategy, and roadmap for RealPage's Conversational AI product suite.
• Lead execution of the product strategy across ideation, development, launch, post-launch adoption, and iteration.
• Conduct market and competitive research to identify trends, customer pain points, and innovation opportunities.
• Partner with Marketing, Sales, Engineering, Support, and Customer Success on product development, go-to-market strategies, and sales enablement.
• Engage customers to gather insights, validate product concepts, and drive adoption of new Conversational AI products and features.
• Manage and mentor Product Managers and Business Analysts.
• Stay current with AI advancements, particularly Conversational AI, and champion ethical and responsible AI use.

Customer Success Manager

• Develop and execute strategic account plans translating customer goals and business objectives into actionable initiatives.
• Build trusted relationships with key stakeholders and senior executives to drive adoption, expansion, and multi-year partnerships.
• Identify, qualify, and drive upsell and cross-sell opportunities through consultative, value-based recommendations.
• Analyze customer data, usage trends, and performance benchmarks to identify insights, risks, and opportunities.
• Partner with Strategy teams to deliver data-driven recommendations.
• Lead renewal forecasting, risk mitigation, and commercial conversations to meet or exceed quarterly revenue targets.
• Serve as a strategic advisor on marketing strategies, competitive landscapes, and product differentiation.
• Collaborate with Sales, Product, Marketing, and Customer Support to ensure seamless customer experiences and advocate for customer needs.
• Manage escalations and ensure timely resolution and clear stakeholder communication.
• Maintain accurate account information, forecasts, and activity records in Salesforce.
• Represent the company at customer meetings, industry events, and association conferences, with up to 10% travel.
• Participate in internal program meetings and contribute insights to the broader Customer Success organization.

Customer Success Manager II

Financial Planning and Analysis

• Act as the primary finance partner to Front Office/Demand Operations and Property Management Business Unit leadership
• Translate business and PE value-creation strategies into actionable financial plans and performance targets
• Lead forward-looking “what-if” scenarios evaluating strategic choices, risks, and growth opportunities
• Build flexible financial and operational models for varying market, pricing, investment, and cost assumptions
• Support leaders in clarifying priorities, defining success measures, and aligning strategic direction
• Lead annual budgeting and monthly forecasts for assigned business units
• Own and enhance SaaS financial models covering ARR, MRR, churn, CAC, LTV, gross margin, and unit economics
• Analyze performance drivers, variances, and trends focused on EBITDA, cash flow, and scalability
• Develop dashboards and reporting for financial and operational KPIs
• Partner with Product, Sales, and Revenue Operations on pricing, packaging, and monetization strategies
• Evaluate customer segmentation, retention, and lifetime value across multi-family housing portfolios
• Support deal structuring, contract analysis, and revenue recognition considerations
• Incorporate unit-based pricing, property counts, seasonality, and regulatory considerations
• Drive financial rigor, accountability, and scalable processes
• Partner with Accounting on close processes, accruals, and financial accuracy
• Identify and execute margin expansion, cost efficiency, and operational leverage opportunities
• Collaborate with Sales, Product, Marketing, Customer Success, Implementation, Operations, and Accounting

Senior Finance Analyst

Platform Engineer

• Own and evolve the financial data integration and ML classification platform
• Build, train, and deploy classification models served via Wallaroo to predict financial field/table mappings from document headers
• Extend BERT-based question-answering models for extracting structured data from free-text property descriptions
• Maintain and extend the configuration-driven pipeline orchestration system
• Match incoming files to processing pipelines, execute dynamic conditionals, and write standardized output to downstream templates
• Evolve the parsing library for complex Excel workbooks with nested headers, multi-tab structures, merged cells, and varied accounting system formats
• Improve prediction accuracy, expand audit logging, and ensure processing integrity across clients and document types
• Drive technical decisions on model-serving infrastructure, database schema design, and API integration patterns with RealPage's Data Management Gateway (DMG)
• Provide mentorship and technical guidance to one direct report

Solutions Engineer

• Work with customers and internal teams to understand business challenges and root-cause issues.
• Craft scalable, flexible, and resilient integrated solutions that empower customers and accelerate time to value/ROI and operational efficiency.
• Listen attentively to customers and use analysis and critical thinking to identify root problems.
• Take direct ownership of resolutions and follow up through completion.
• Navigate complex organizations and communicate with customer constituencies ranging from leasing staff to the C-Suite.
• Maintain advanced knowledge and thought leadership of RealPage solutions and integrations.
• Advise multifamily owners and operators on solution and operational best practices.
• Set and manage customer expectations to enhance customer experience and mitigate risk.
• Partner with Sales, Delivery, Success, and Product Management to develop and recommend processes, systems, and documentation.
• Improve visibility and efficiency for customers and RealPage.
• Collaborate across the organization to achieve shared objectives.

Customer Solutions Architect I

• Listen to customers and use analysis and critical thinking to identify root causes and take ownership of resolution.
• Navigate complex organizations and communicate or present to customer constituencies ranging from leasing staff to the C-Suite.
• Maintain advanced knowledge and thought leadership of RealPage solutions and integrations.
• Advise multifamily owners and operators on solution and operational best practices.
• Set and manage customer expectations to enhance customer experience and mitigate potential risk.
• Partner with Sales, Delivery, Success, and Product Management to develop and recommend processes, systems, and documentation.
• Create visibility and efficiency gains for customers and RealPage.
• Work cooperatively across the organization to achieve shared objectives.

Customer Solutions Architect, I

Vice President

• Develop and execute the Fintech go-to-market strategy for resident and PMC solutions
• Lead product marketing, brand strategy, customer lifecycle marketing, and demand generation
• Own launch planning for new fintech products, partnerships, AI capabilities, and platform enhancements
• Design and execute enterprise change management strategies supporting organizational transformation and customer adoption
• Develop executive communication plans, internal communications, and stakeholder engagement strategies
• Partner with Product, Engineering, Sales, Customer Success, and Partnerships on coordinated product launches
• Create customer education, onboarding, and adoption programs
• Lead competitive positioning, market research, customer insights, and messaging strategy
• Develop sales enablement content, executive presentations, and thought leadership programs
• Build and lead a high-performing marketing and change management organization
• Report to the Chief Fintech Officer
• Travel periodically for customer meetings, conferences, and leadership sessions

Vice President, GTM & Marketing

• Identify product opportunities and enhancements based on client needs as a Screening expert
• Bridge technical teams and business goals for technically complex products from concept through final release
• Articulate end-user needs as product requirements tied to APIs and integrations with other RealPage solutions
• Communicate with architecture, engineering, development, infrastructure, and networking teams to define release requirements and test cases
• Ensure technical solutions meet business needs and user requirements
• Drive innovation by understanding technical constraints and opportunities
• Build and maintain the Product Roadmap at N+3 backlog status with prioritized technical product requirements and user stories
• Interact directly with end-user clients to understand and translate their business needs
• Represent RealPage as a subject matter expert on competitive analysis and technical challenges in Background Screening
• Assess technical risks and analyze data pipelines, algorithms, and automated systems to improve capabilities
• Use database queries to analyze performance indicators, evaluate data trends, and identify improvement areas
• Explore improvements to existing services and products to increase profitability
• Provide product training, research documentation, and training materials to sales and support teams
• Coordinate product releases with marketing, sales, development, support, and customer success teams
• Represent RealPage internally and externally in a positive and professional manner

• Own the creation, maintenance, and growth of multifamily SaaS product offerings for a specific product area.
• Create product vision, strategy, and roadmap for product modules, add-on products, or similar offerings.
• Lead process modeling and translate customer needs into requirements.
• Plan, design, and analyze user requirements for development.
• Break down requirements into epics, features, stories, and acceptance criteria.
• Identify cross-product dependencies and impacts.
• Conduct internal or external demos as needed.
• Analyze and triage product maintenance issues.
• Identify and resolve core problems, suggest process improvements, and review technical solutions.
• Coordinate and monitor multiple Scrum teams as Product Owner.
• Oversee Scrum team backlog creation and refinement.
• Plan, prioritize, and organize multiple work streams.
• Interact with customers through discovery and user groups.
• Collaborate with engineering across a global organization.
• Report to a Director, Product Management.

Agent

• Answer inbound calls and assist customers with insurance policy questions and service requests
• Process policyholder transactions accurately and promptly
• Assist with payments, billing questions, policy changes, endorsements, and coverage inquiries
• Rewrite existing policies when needed
• Document customer interactions and completed tasks in the CRM
• Explain insurance information clearly while following applicable regulations, company policies, and procedures
• Evaluate payment plans and alternative payment arrangements when appropriate
• Use internal systems, online reference materials, and call-center technology to resolve customer needs
• Meet department service-level and quality expectations
• Earn incentives for eligible policies enrolled in accordance with the applicable incentive plan
• Perform other duties as assigned
• Work one Saturday approximately twice per month
• Work approved overtime during peak periods and seasonal business needs

Product Manager – AI/Renter's Insurance

Data Science Project Manager

AI Developer IV

Senior Director of Product Management

Senior Director of Product Management

Customer Success Manager II

Senior Finance Analyst

Platform Engineer

Customer Solutions Architect I

Customer Solutions Architect, I

Vice President, GTM & Marketing

Product Manager

Product Manager

Licensed Agent