Customer Solutions Architect, I

RealPage, Inc.

. Listen to customers and use analysis and critical thinking to identify root causes and take ownership of resolution.

Posted 9/24/2026full-timeRemote • Tennessee • United StatesJuniorMid-Level💰 $56,100 - $95,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates advanced knowledge of RealPage solutions and multifamily real estate technologies, with a strong ability to configure and deploy SaaS applications. Proven skills in account management, customer communication, and project management to enhance customer experience and drive operational best practices.

Highest-signal resume keywords

SaaS Application ConfigurationAccount ManagementRealPage Solutions ExpertiseProject ManagementMultifamily Industry Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

SaaS Application DeploymentSQL QueriesTechnical WritingIntegration DesignData Analysis

Soft Skills

Critical ThinkingPersuasion SkillsCommunication SkillsProblem-SolvingCustomer Advocacy

Tools & Technologies

Microsoft Office SuiteSalesforceRealPage OneSite Leasing & RentsOn-Site ManagerDocument Management

Industry Keywords

Multifamily Real EstateAffordable Housing ProgramsProperty ManagementCustomer ExperienceBusiness Discovery Workshops

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Listen to customers and use analysis and critical thinking to identify root causes and take ownership of resolution.
Navigate complex organizations and communicate or present to customer constituencies ranging from leasing staff to the C-Suite.
Maintain advanced knowledge and thought leadership of RealPage solutions and integrations.
Advise multifamily owners and operators on solution and operational best practices.
Set and manage customer expectations to enhance customer experience and mitigate potential risk.
Partner with Sales, Delivery, Success, and Product Management to develop and recommend processes, systems, and documentation.
Create visibility and efficiency gains for customers and RealPage.
Work cooperatively across the organization to achieve shared objectives.

Requirements

What you’ll need

Customer-facing professional fluent with multifamily real estate technologies with a minimum of 2 years of experience in account management/support, product management/development, or end-user communication.
Bachelor’s degree with a focus on Business, Marketing, Real Estate, or other applicable areas of study.
Demonstrated proficiency in configuring and deploying SaaS-based applications that scale and prove ROI.
Strong understanding of property management at both the corporate and property level.
Ability to navigate people and data to find answers.
Strong persuasion skills and ability to overcome objections from a wide variety of personalities internally and externally.
Goal-, metric-, and results-oriented, with a strong sense of responsibility, accountability, and enthusiasm to enable empowered customers and partners.
Proficient in Microsoft Office Suite, specifically Word, Excel, and PowerPoint.
Proficient in CRM software such as Salesforce.
Ability to travel up to 20%.
Proficient understanding of the multifamily industry and Affordable Housing programs.
Prior experience with RealPage OneSite Leasing & Rents and/or On-Site Manager, and Document Management preferred.
1–3 years of experience as a Systems Administrator or related experience resulting in a deep understanding of RealPage solutions and third-party integrations preferred.
Project management experience or ability to lead business discovery workshops preferred.
Technical writing acumen and ability to author custom statements of work preferred.
Understanding of development life cycle and SQL queries, and ability to architect complex technical solutions preferred.
Experience planning, managing, and performing integration design, testing, and deployment preferred.

Benefits

Comp & perks

Health, dental, and vision insurance.
Retirement savings plan with company match.
Paid time off and holidays.
Professional development opportunities.
Performance-based bonus based on position.
Additional rewards, including annual bonus and sales incentives, depending on the applicable plan, role, and individual performance.