Customer Solutions Architect I

RealPage, Inc.

. Work with customers and internal teams to understand business challenges and root-cause issues.

Posted 9/24/2026full-timeRemote • Tennessee • United StatesJuniorMid-Level💰 $56,100 - $95,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in multifamily real estate technologies and SaaS-based application deployment, with a strong focus on customer engagement and operational efficiency. Capable of navigating complex organizational structures and providing strategic insights to enhance customer experience and drive ROI.

Highest-signal resume keywords

SaaS Application ConfigurationMultifamily Real Estate TechnologiesCustomer Account ManagementProject ManagementTechnical Writing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQL QueriesIntegration DesignDeployment ManagementRealPage OneSite Leasing & RentsOn-Site ManagerDocument ManagementBusiness Discovery WorkshopsData AnalysisProblem SolvingOperational Best Practices

Soft Skills

Persuasion SkillsCritical ThinkingCommunication SkillsResponsibilityAccountability

Tools & Technologies

Microsoft Office SuiteSalesforceRealPage Solutions

Industry Keywords

Multifamily IndustryAffordable Housing ProgramsProperty ManagementCustomer ExperienceOperational Efficiency

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Work with customers and internal teams to understand business challenges and root-cause issues.
Craft scalable, flexible, and resilient integrated solutions that empower customers and accelerate time to value/ROI and operational efficiency.
Listen attentively to customers and use analysis and critical thinking to identify root problems.
Take direct ownership of resolutions and follow up through completion.
Navigate complex organizations and communicate with customer constituencies ranging from leasing staff to the C-Suite.
Maintain advanced knowledge and thought leadership of RealPage solutions and integrations.
Advise multifamily owners and operators on solution and operational best practices.
Set and manage customer expectations to enhance customer experience and mitigate risk.
Partner with Sales, Delivery, Success, and Product Management to develop and recommend processes, systems, and documentation.
Improve visibility and efficiency for customers and RealPage.
Collaborate across the organization to achieve shared objectives.

Requirements

What you’ll need

Customer-facing professional fluent with multifamily real estate technologies with a minimum of 2 years of experience in account management/support, product management/development, or end-user communication.
Bachelor’s degree with a focus on Business, Marketing, Real Estate, or other applicable areas of study.
Demonstrated proficiency in configuring and deploying SaaS-based applications that scale and prove ROI.
Strong understanding of property management at both the corporate and property level.
Ability to navigate people and data to find answers; strong persuasion skills and ability to overcome objections from a wide variety of personalities internally and externally.
Goal, metric, and results-oriented, with a strong sense of responsibility, accountability, and enthusiasm to enable empowered customers and partners.
Proficient in Microsoft Office Suite, specifically Word, Excel, and PowerPoint, and CRM software such as Salesforce.
Ability to travel up to 20%.
Proficient understanding of the multifamily industry and Affordable Housing programs.
Prior experience with RealPage OneSite Leasing & Rents and/or On-Site Manager, and Document Management is preferred.
1–3 years of experience as a Systems Administrator or related experience resulting in a deep understanding of RealPage solutions and third-party integrations.
Project management experience or ability to lead business discovery workshops.
Technical writing acumen and ability to author custom statements of work.
Understanding of development lifecycle, SQL queries, and ability to architect complex technical solutions.
Experience planning, managing, and performing integration design, testing, and deployment.

Benefits

Comp & perks

Health, dental, and vision insurance.
Retirement savings plan with company match.
Paid time off and holidays.
Professional development opportunities.
Performance-based bonus based on position.
Certain roles are eligible for additional rewards, including annual bonus and sales incentives, depending on applicable plan, role, and individual performance.