Customer Success Manager – II

RealPage, Inc.

. Develop and execute strategic account plans translating customer goals and business objectives into actionable initiatives that drive measurable value .

Posted 10/27/2026full-timeRemote • Massachusetts • United StatesMid-LevelSenior💰 $30 - $50 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing strategic account plans and driving upsell and cross-sell opportunities within a SaaS environment. Proven ability to build relationships with senior executives and deliver data-driven insights to enhance customer success and revenue growth.

Highest-signal resume keywords

Customer Success ManagementSalesforce ProficiencyStrategic Account PlanningValue-Based SellingStakeholder Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Upsell/Cross-Sell OpportunitiesData AnalysisForecastingRisk MitigationCustomer Lifecycle ManagementSubscription EconomicsAccount ManagementConsultative SellingPerformance BenchmarkingMarketing Strategy

Soft Skills

Relationship BuildingCommunication SkillsOrganizational SkillsTime ManagementInfluencing Skills

Tools & Technologies

SalesforceCRM PlatformsCustomer Success Platforms

Certifications & Qualifications

NARPMCAI

Industry Keywords

SaaSB2B AccountsEnterprise-Level AccountsCustomer InsightsCompetitive Landscape

About the role

Key responsibilities & impact

Develop and execute strategic account plans translating customer goals and business objectives into actionable initiatives that drive measurable value
Build trusted, long-term relationships with key stakeholders, including senior executives, to influence adoption, expansion, and multi-year partnership alignment
Identify, qualify, and drive upsell and cross-sell opportunities through consultative recommendations and value-based selling
Analyze customer data, usage trends, and performance benchmarks to uncover insights, risks, and opportunities
Partner with Strategy teams to deliver data-driven recommendations
Lead renewal forecasting, risk mitigation, and commercial conversations to meet and exceed quarterly revenue targets
Serve as a strategic advisor on marketing strategies, competitive landscapes, and product differentiation
Collaborate with Sales, Product, Marketing, and Customer Support to ensure seamless customer experiences and advocate for customer needs
Manage escalations and ensure timely resolution and clear communication across stakeholders
Maintain accurate account information, forecasts, and activity records in Salesforce
Represent the company at customer meetings, industry events, and association conferences, with up to 10% travel
Participate in internal program meetings and contribute insights to the broader Customer Success organization

Requirements

What you’ll need

Minimum 5 years of experience in Customer Success or other revenue-driving, customer-facing roles, ideally within a SaaS environment
2+ years of experience generating, qualifying, negotiating, and closing upsell/cross-sell opportunities
Proficiency with Salesforce or similar CRM platforms
Bachelor's or Master's degree preferred
Experience managing a portfolio of approximately 40 enterprise-level B2B accounts with complex organizational structures
Proven ability to own renewals and expansions, including forecasting, risk mitigation, and value-based selling in partnership with Sales
Demonstrated success driving long-term strategic account plans, including stakeholder mapping, success planning, and roadmap alignment
Strong executive presence and ability to influence and engage senior leaders across a matrixed organization
Skilled at navigating escalations, objections, and sensitive customer conversations
5+ years of experience in a SaaS environment with understanding of subscription economics, customer lifecycle, and value realization
Ability to translate technical, operational, and business concepts according to customer needs and product usage
Advanced understanding of marketing strategies, competitive landscapes, and product differentiation
Industry certifications such as NARPM or CAI highly desired
5+ years of experience partnering with Sales, Product, Marketing, and Customer Support
Ability to influence without authority and work effectively in a cross-matrixed environment, including virtual collaboration
Experience providing customer insights to internal teams for product development and go-to-market strategy
Ability to analyze customer data, usage patterns, and business metrics
Comfortable using Salesforce and customer success platforms to manage workflows, forecast renewals, and track account health
Excellent written, verbal, and interpersonal communication skills, including presentation to executive audiences
Strong relationship-building skills
Strong organizational and time-management skills for prioritizing a high-volume, high-touch book of business
Detail-oriented, self-motivated, proactive, and consistent follow-through
Willingness to attend industry events, trade shows, and association meetings, including evenings/weekends as needed
Ability to operate a personal computer and communicate using the spoken word
May be required to lift or move 10+ pounds

Benefits

Comp & perks

Health, dental, and vision insurance
Retirement savings plan with company match
Paid time off and holidays
Professional development opportunities
Performance-based bonus
Annual bonus and sales incentives may be available depending on the applicable plan, role, and individual performance