Customer Success Manager II

RealPage, Inc.

. Develop and execute strategic account plans translating customer goals and business objectives into actionable initiatives.

Posted 9/28/2026full-timeRemote • Massachusetts • United StatesMid-LevelSenior💰 $70,700 - $120,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing strategic account plans and driving upsell and cross-sell opportunities within a SaaS environment. Proficient in stakeholder engagement, data analysis, and managing complex B2B relationships to achieve revenue targets.

Highest-signal resume keywords

Customer Success ManagementSalesforce ProficiencyStrategic Account PlanningUpsell/Cross-Sell ExperienceStakeholder Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisForecastingValue-Based SellingAccount ManagementCustomer Insights

Soft Skills

Relationship BuildingCommunication SkillsOrganizational SkillsTime ManagementInfluencing Skills

Tools & Technologies

SalesforceCRM PlatformsCustomer Success Platforms

Certifications & Qualifications

NARPMCAI

Industry Keywords

SaaSB2B AccountsSubscription EconomicsCustomer LifecycleMarketing Strategies

About the role

Key responsibilities & impact

Develop and execute strategic account plans translating customer goals and business objectives into actionable initiatives.
Build trusted relationships with key stakeholders and senior executives to drive adoption, expansion, and multi-year partnerships.
Identify, qualify, and drive upsell and cross-sell opportunities through consultative, value-based recommendations.
Analyze customer data, usage trends, and performance benchmarks to identify insights, risks, and opportunities.
Partner with Strategy teams to deliver data-driven recommendations.
Lead renewal forecasting, risk mitigation, and commercial conversations to meet or exceed quarterly revenue targets.
Serve as a strategic advisor on marketing strategies, competitive landscapes, and product differentiation.
Collaborate with Sales, Product, Marketing, and Customer Support to ensure seamless customer experiences and advocate for customer needs.
Manage escalations and ensure timely resolution and clear stakeholder communication.
Maintain accurate account information, forecasts, and activity records in Salesforce.
Represent the company at customer meetings, industry events, and association conferences, with up to 10% travel.
Participate in internal program meetings and contribute insights to the broader Customer Success organization.

Requirements

What you’ll need

Minimum 5 years of experience in Customer Success or other revenue-driving, customer-facing roles, ideally within a SaaS environment.
2+ years of experience generating, qualifying, negotiating, and closing upsell/cross-sell opportunities.
Proficiency with Salesforce or similar CRM platforms.
Experience managing a portfolio of approximately 40 enterprise-level B2B accounts with complex organizational structures.
Experience owning renewals and expansions, including forecasting, risk mitigation, and value-based selling in partnership with Sales.
Demonstrated success driving strategic account plans, stakeholder mapping, success planning, and roadmap alignment.
Strong executive presence and ability to influence and engage senior leaders across a matrixed organization.
Experience navigating escalations, objections, and sensitive customer conversations.
5+ years of experience in a SaaS environment, with understanding of subscription economics, customer lifecycle, and value realization.
Ability to translate technical, operational, and business concepts according to customer needs and product usage.
Advanced understanding of marketing strategies, competitive landscapes, and product differentiation.
5+ years of experience partnering with Sales, Product, Marketing, and Customer Support.
Ability to influence without authority and work effectively in a cross-matrixed environment, including virtual collaboration.
Experience providing customer insights to inform product development and go-to-market strategy.
Ability to analyze customer data, usage patterns, and business metrics.
Comfort using Salesforce and customer success platforms to manage workflows, forecast renewals, and track account health.
Excellent written, verbal, and interpersonal communication skills, including presenting to executive audiences.
Strong relationship-building skills.
Strong organizational and time-management skills for prioritizing a high-volume, high-touch book of business.
Detail-oriented, self-motivated, proactive, and consistent follow-through.
Willingness to attend industry events, trade shows, and association meetings, including evenings/weekends as needed.
Industry certifications such as NARPM or CAI highly desired.
Bachelor's or Master's degree preferred.

Benefits

Comp & perks

Health, dental, and vision insurance.
Retirement savings plan with company match.
Paid time off and holidays.
Professional development opportunities.
Performance-based bonus based on position.
Certain roles are eligible for additional rewards, including annual bonus and sales incentives, depending on the applicable plan, role, and individual performance.