Developer Analyst II

RealPage, Inc.

. Resolve complex Tier 3 escalations for assigned RealPage products using advanced root cause analysis, SQL queries, API diagnostics, log analysis, and behavioral pattern evaluation .

Posted 10/14/2026full-timeRemote • Texas • United StatesMid-LevelSenior💰 $70,700 - $120,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in resolving complex Tier 3 escalations through advanced root cause analysis, SQL, and API diagnostics while maintaining high documentation quality and effective communication. Capable of mentoring team members and collaborating across departments to enhance product support and knowledge transfer.

Highest-signal resume keywords

Root Cause AnalysisSQL SkillsREST API ExperienceSalesforce AdministrationTechnical Documentation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Root Cause AnalysisSQLAPI DiagnosticsData AnalysisTechnical Documentation

Soft Skills

Excellent CommunicationOrganizational SkillsMentoringConsultative Communication

Tools & Technologies

SalesforceExcelPower BI

Industry Keywords

SaaSEnterprise SoftwareProduct OperationsTechnical SupportDevOps Practices

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Resolve complex Tier 3 escalations for assigned RealPage products using advanced root cause analysis, SQL queries, API diagnostics, log analysis, and behavioral pattern evaluation
Own specific product areas or troubleshooting domains and develop deep expertise
Document product defects for Engineering review, including reproduction steps, impact assessment, and supporting data
Analyze escalation trends to identify recurring issues, systemic gaps, and patterns
Administer escalation tickets in Salesforce, maintaining case history, customer communications, and resolution documentation in compliance with SLS requirements
Author and update technical troubleshooting guides, workaround documentation, and product-specific SOPs
Mentor junior team members on troubleshooting techniques, case documentation, and product workflows
Collaborate with Support, Product Management, and Engineering to coordinate defect resolution and escalation workflows
Deliver or contribute to internal training, product knowledge updates, and team enablement activities
Maintain accountability for case volume, SLS adherence, and documentation quality while balancing competing priorities

Requirements

What you’ll need

Bachelor's degree or equivalent experience in a technical, analytical, or business field
4–5 years of experience in technical support, product operations, or a related role, preferably supporting SaaS or enterprise software products
Demonstrated ability to perform root cause analysis and develop actionable, customer-ready solutions using data analysis, product knowledge, and sound technical judgment
Intermediate to advanced SQL skills
Experience with REST APIs, including reading API documentation and executing API requests for diagnostic purposes
Excellent written and verbal communication skills
Ability to conduct structured root cause analysis across product, data, integration, and configuration issue types
Strong organizational skills with the ability to manage multiple escalations simultaneously, prioritize effectively, and escalate appropriately
Demonstrated commitment to documentation quality, knowledge transfer, and team enablement
Consultative communication approach, able to translate complex technical findings into clear guidance for support teams and customers
Experience with Salesforce or similar enterprise CRM/case management platforms (preferred)
Familiarity with SaaS product architecture, integration patterns, or middleware technologies (preferred)
Experience contributing to or maintaining technical documentation, SOPs, or knowledge base content (preferred)
Exposure to DevOps practices, software development workflows, or working closely with Product Management and Engineering teams (preferred)
Experience with data analysis or reporting tools such as Excel or Power BI (preferred)

Benefits

Comp & perks

Health, dental, and vision insurance
Retirement savings plan with company match
Paid time off and holidays
Professional development opportunities
Performance-based bonus based on position
Certain roles may be eligible for annual bonus and sales incentives