Licensed Agent

RealPage, Inc.

. Answer inbound calls and assist customers with insurance policy questions and service requests .

Posted 9/15/2026full-timeRichardson • Texas • United StatesMid-LevelSenior💰 $22 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in insurance policy servicing and customer support, with a strong focus on effective communication and problem-solving in a fast-paced environment. Proficient in using CRM systems and Microsoft Office to manage customer interactions and transactions accurately.

Highest-signal resume keywords

Active Property & Casualty Insurance LicenseCall-Center ExperienceCustomer Service SkillsCRM ProficiencyMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Insurance Policy ServicingTransaction ProcessingPayment Plan EvaluationPolicy RewriteTyping Speed of 30 Words Per Minute

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationProblem-Solving SkillsOrganizational SkillsMultitasking Skills

Tools & Technologies

CRM SystemsCall-Center TechnologyOnline Reference Materials

Certifications & Qualifications

Active Property & Casualty Insurance License

Industry Keywords

InsuranceCustomer SuccessPolicy ChangesEndorsementsBilling Questions

About the role

Key responsibilities & impact

Answer inbound calls and assist customers with insurance policy questions and service requests
Process policyholder transactions accurately and promptly
Assist with payments, billing questions, policy changes, endorsements, and coverage inquiries
Rewrite existing policies when needed
Document customer interactions and completed tasks in the CRM
Explain insurance information clearly while following applicable regulations, company policies, and procedures
Evaluate payment plans and alternative payment arrangements when appropriate
Use internal systems, online reference materials, and call-center technology to resolve customer needs
Meet department service-level and quality expectations
Earn incentives for eligible policies enrolled in accordance with the applicable incentive plan
Perform other duties as assigned
Work one Saturday approximately twice per month
Work approved overtime during peak periods and seasonal business needs

Requirements

What you’ll need

Active Property & Casualty Insurance License required before the start date
Candidates whose Property & Casualty license expired within the previous month may be considered if eligible and willing to retest
Insurance, insurance sales, policy servicing, or customer success experience preferred
Experience supporting customers in an insurance environment highly valued
Experience with companies such as GEICO is a plus
At least two years of call-center or customer-service experience preferred
Strong verbal and written communication skills
Ability to handle customer concerns professionally and accurately
Strong computer skills and ability to learn multiple systems
Ability to type at least 30 words per minute while accurately entering information
Strong problem-solving, organizational, and multitasking skills
Ability to work independently in a fast-paced, fully remote environment
Proficiency with Microsoft Office and CRM systems
Professional, dependable, detail-oriented, and customer-focused approach

Benefits

Comp & perks

Monthly incentive plan eligibility
Health insurance
Dental insurance
Vision insurance
Retirement savings plan with company match
Paid time off and holidays
Professional development opportunities
Performance-based bonus
Potential annual bonus and sales incentives, depending on applicable plan, role, and individual performance
Overtime opportunities during peak and seasonal business needs
Company-sponsored summer overtime contests