Customer Service Representative

RealTruck, Inc.

. Provide front-line product support in a friendly, approachable, and professional manner .

Posted 9/18/2026full-timeRemote • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to provide accurate product support and resolve inquiries effectively. Proficient in using CRM systems and Microsoft Office Suite to maintain records and communicate with customers.

Highest-signal resume keywords

Customer Service ExperienceCRM ProficiencyMicrosoft Office SuiteExcellent Communication SkillsProblem-Solving Ability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportTechnical SupportData EntryProduct KnowledgeWarranty Processing

Soft Skills

EmpathyFlexibilityAttention to DetailConflict ResolutionOrganizational Skills

Tools & Technologies

CRM SoftwareMicrosoft OutlookMicrosoft WordMicrosoft ExcelMultilateral Computer Systems

Industry Keywords

Customer InquiriesHigh-Volume SupportProduct FeaturesTechnical IssuesCustomer Satisfaction

About the role

Key responsibilities & impact

Provide front-line product support in a friendly, approachable, and professional manner
Respond to customer inquiries and issues through phone, email, chat, and social media
Provide accurate and timely assistance with product-related problems and inquiries
Handle high-volume inbound customer touchpoints across all channels
Address installation, technical, product condition, out-of-box, hardware, warranty, and general product information issues
Maintain knowledge of product offerings, functionality, manufacturing processes, updates, trends, and changes
Educate internal and external customers about product features
Communicate resolution steps to achieve high customer satisfaction
Enter warranty no-charge orders resulting from inquiries, claims, and troubleshooting
Maintain records of customer interactions, transactions, comments, and complaints
Complete customer transactions, documentation, and warranty data entry promptly
Collaborate with cross-functional teams to provide product trends and warranty or inbound-touchpoint insights
Maintain a positive, empathetic, and professional demeanor
Meet or exceed customer expectations and established product-category goals
Continuously improve product knowledge, system comprehension, and technical skills through training
Perform additional assigned duties

Requirements

What you’ll need

High school diploma is required
Minimum 1+ years of customer service, hospitality, technical support, or related work experience is required
2–5 years of experience preferred
Experience in CRM is preferred
Ability to effectively use Microsoft Office Suite, including Outlook, Word, and Excel
Excellent written and oral communication skills
Ability to maintain or exceed overall performance with high levels of accuracy
Ability to demonstrate flexibility and innovation to resolve problematic issues professionally
Advanced organization, prioritization, and attention to detail skills
Ability to resolve conflict with ease and compassion
Ability to work independently or with others in a fast-paced environment with constant interruptions
Excellent attendance and dependability
Ability to respond to common inquiries or complaints
Proficiency with multilateral computer systems and technology
Flexible schedule with availability to work weekends and holidays
Ability to solve practical problems and deal with limited standardization
Ability to interpret written, oral, diagram, or schedule instructions
Required licenses: None

Benefits

Comp & perks

Comprehensive medical, dental, and vision health insurance eligibility within 30 days of your date of hire
Company paid life insurance
Short- and long-term disability
Matched 401(k) savings program
Educational assistance and reimbursement for college, additional skills, and career development
Big discounts on RealTruck products for employees, family, and friends
Wellbeing days
Parental leave
Referral bonuses
Exclusive employee discounts on RealTruck products