RealTruck, Inc.

Customer Support

• Provide front-line product support in a friendly, approachable, and professional manner
• Respond to customer inquiries and issues through phone, email, chat, and social media
• Provide accurate and timely assistance with product-related problems and inquiries
• Handle high-volume inbound customer touchpoints across all channels
• Address installation, technical, product condition, out-of-box, hardware, warranty, and general product information issues
• Maintain knowledge of product offerings, functionality, manufacturing processes, updates, trends, and changes
• Educate internal and external customers about product features
• Communicate resolution steps to achieve high customer satisfaction
• Enter warranty no-charge orders resulting from inquiries, claims, and troubleshooting
• Maintain records of customer interactions, transactions, comments, and complaints
• Complete customer transactions, documentation, and warranty data entry promptly
• Collaborate with cross-functional teams to provide product trends and warranty or inbound-touchpoint insights
• Maintain a positive, empathetic, and professional demeanor
• Meet or exceed customer expectations and established product-category goals
• Continuously improve product knowledge, system comprehension, and technical skills through training
• Perform additional assigned duties

Customer Service Representative

Procurement

• Analyze 3- to 5-year product and technology roadmaps to identify future component, material, manufacturing, and capability requirements
• Identify unmet needs, technology gaps, risks, and supply constraints before development programs begin
• Facilitate alignment among R&D, Engineering, Product Management, and Procurement
• Conduct global market intelligence and technology scouting
• Identify emerging suppliers, technologies, materials, and manufacturing processes
• Develop and maintain a pipeline of innovative suppliers
• Monitor technology trends, patents, startup ecosystems, industry conferences, and competitive developments
• Establish strategic supplier relationships and drive co-development opportunities
• Create supplier innovation workshops and technology reviews
• Introduce external innovations into product development programs
• Evaluate supplier technology roadmaps for alignment with business objectives
• Support concept, feasibility, and development phases of new products
• Influence design decisions based on supplier capabilities, cost drivers, manufacturability, and technology readiness
• Lead early supplier involvement initiatives
• Assess sourcing risks for future technologies and develop mitigation plans
• Serve as the primary procurement representative within advanced engineering and R&D teams
• Present findings and recommendations to engineering, industrial design, product management leadership, and executive management

Procurement Engineer

Analyst

• Support the development, implementation, and continuous improvement of Supply Planning processes and procedures within the RealTruck S&OP process
• Develop and maintain rough-cut capacity planning and network capacity analyses at value stream, plant, and subgroup levels
• Identify constraints, capacity gaps, and opportunities to align supply with demand
• Analyze and refresh manufacturing value streams and manufacturing flow based on demand characteristics
• Support production planning and scheduling by analyzing production requirements, inventory positions, capacity constraints, and demand priorities
• Participate in recurring production and supply planning reviews, highlighting risks, plan deviations, and potential solutions
• Develop, maintain, and analyze Supply Chain dashboards and KPIs, including Schedule Adherence/Attainment, On-Time Delivery, Fill Rate, inventory levels, and days of supply
• Analyze planning rates and assumptions, including hours per unit, production rates, efficiencies, and demonstrated versus planned capacity
• Recommend updates to planning rates and assumptions where appropriate
• Develop and maintain statistical inventory models to set target finished goods and raw material inventory levels
• Support finished goods and component inventory policies, including safety stock, stocking strategies, replenishment parameters, economic order quantities, and Kanban sizing
• Partner with cross-functional teams to investigate supply, inventory, and capacity issues
• Provide data-driven recommendations to support business decisions

Supply Planning Analyst

• Support the development, implementation, and continuous improvement of Inventory Planning processes and procedures within the RealTruck S&OP process
• Analyze inventory levels across plants, distribution centers, and product groups to identify shortages, excess and obsolete inventory, and opportunities to improve inventory health and working capital
• Review inventory targets and planning parameters against demand, lead times, supply performance, product lifecycle, and corporate inventory objectives
• Develop and maintain inventory policies covering safety stock, stocking strategies, replenishment parameters, minimum and maximum inventory levels, economic order quantities, and Kanban sizing
• Develop, maintain, and analyze inventory dashboards and KPIs including inventory value, days of supply, inventory turns, fill rate, service level, excess and obsolete inventory, and performance versus target
• Analyze inventory positioning across distribution and manufacturing networks and recommend ways to improve product availability, reduce excess inventory, and optimize deployment
• Analyze historical demand, forecast performance, lead times, order quantities, and inventory consumption patterns
• Support continuous improvement initiatives focused on inventory optimization, working capital reduction, service-level improvement, and inventory performance visibility
• Identify slow-moving and excess inventory and partner with cross-functional teams on mitigation strategies such as inventory rebalancing, consumption plans, stocking policy changes, and corrective actions
• Partner with Supply Planning, Demand Planning, Operations, Procurement, and other business functions
• Present information to top management and work cross-functionally with manufacturing, sales, and finance

Customer Service Representative

Procurement Engineer

Supply Planning Analyst

Inventory Planning Analyst