Customer Service Representative

Rebag

. Handle all customer service inquiries for Rebag's growing business .

Posted 9/15/2026full-timeRemoteJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on problem-solving and effective communication in a fast-paced environment. Proficient in managing customer inquiries and building relationships while utilizing tools like Google Suite, Zendesk, and Shopify.

Highest-signal resume keywords

Customer Service ExperienceStrong Communication SkillsProblem-Solving Under PressureAttention to DetailExperience with Google Suite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceProblem-SolvingMulti-TaskingOrder ManagementVerbal Communication

Soft Skills

Positive AttitudeHands-On ApproachRelationship BuildingAdaptabilityTeam Collaboration

Tools & Technologies

Google SuiteZendeskShopify

Industry Keywords

RetailECommerceCustomer InquiriesCross-Functional CollaborationStartup Environment

About the role

Key responsibilities & impact

Handle all customer service inquiries for Rebag's growing business
Provide support to new and existing customers while maintaining excellent service
Work cross-functionally with different teams to drive the business of Rebag.com and other platforms
Answer incoming customer service phone calls and emails in a timely manner
Live chat with customers as requests come in
Build relationships and engage with customers
Identify customer needs, clarify customer and order information, research and investigate issues, and provide solutions or alternatives
Act as a liaison between headquarters and different retail departments

Requirements

What you’ll need

At least 1 year of previous customer service experience in a rapidly changing environment; retail or eCommerce environment is ideal
Process-oriented and high attention to detail, with a strong ability to prioritize tasks
Perfect English in both verbal and written communications
Previous experience handling customers in English
Ability to manage large amounts of incoming phone calls
Strong communication skills with the ability to problem-solve under pressure
Startup minded, positive, and a hands-on attitude
Ability to multi-task in a fast-paced entrepreneurial environment
Experience in Google Suite, Zendesk and Shopify are a plus
Resume must be in English

Benefits

Comp & perks

A team that believes in the mission and works hard to make the impossible possible
Individuals who generate ideas to evolve the business
An efficient environment that respects your off-time to recharge for the next day
Exponential amount of growth in the future