Rebag

Customer Support

• Handle all customer service inquiries for Rebag's growing business
• Provide support to new and existing customers while maintaining excellent service
• Work cross-functionally with different teams to drive the business of Rebag.com and other platforms
• Answer incoming customer service phone calls and emails in a timely manner
• Live chat with customers as requests come in
• Build relationships and engage with customers
• Identify customer needs, clarify customer and order information, research and investigate issues, and provide solutions or alternatives
• Act as a liaison between headquarters and different retail departments

Customer Service Representative