Senior Technical Account Manager

Recorded Future

. Drive all aspects of enterprise customer engagement and enablement, including project/engagement delivery, support issues and escalations, regular touch points, steering intelligence and business reviews, ad-hoc intelligence requirements, and workflow development .

Posted 9/18/2026full-timeRemote • Colorado • United StatesSenior💰 $127,500 - $191,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in driving enterprise customer engagement and enablement, with a focus on Information Security and strategic success planning. Proficient in delivering Advisory Services and utilizing Recorded Future modules to enhance client-specific security requirements.

Highest-signal resume keywords

5+ Years Experience In Analytical Or Consulting RoleSenior-Level Competency In Recorded Future ModulesAdvisory Services Engagement DeliveryCollaboration With Technical And Non-Technical PersonnelStrong Passion For Customer Success

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Information SecurityAdvisory ServicesThreat ModelingData AnalysisProject ManagementWorkflow DevelopmentConfiguration TuningTraining DeliveryCustomer Success Lifecycle ManagementProblem Solving

Soft Skills

CommunicationCollaborationJudgmentNetworkingContinuous Process Improvement

Tools & Technologies

ZendeskGainsightJIRA

Certifications & Qualifications

BA/BS Degree Or Equivalent Experience

Industry Keywords

Enterprise Customer EngagementIntelligence PrioritiesC-Suite CommunicationClient-Specific Security RequirementsHolistic Customer Success

About the role

Key responsibilities & impact

Drive all aspects of enterprise customer engagement and enablement, including project/engagement delivery, support issues and escalations, regular touch points, steering intelligence and business reviews, ad-hoc intelligence requirements, and workflow development
Plan and manage the customer success life cycle, tailoring engagements and projects to client-specific security requirements
Deliver projects and engagements around intelligence priorities, configuration, tuning, and training
Design, direct, and coordinate additional Advisory Services and Professional Services engagements
Develop strategic success plans that drive maturity across Information Security program components by integrating intelligence into daily workflows and processes
Define, track, and communicate Recorded Future’s value from end users to the C-suite
Act as the voice of the customer for the Product team
Maintain administration in Zendesk, Gainsight, and JIRA, including updates on successes, outcomes, client sentiment, and technical plans for at-risk accounts and hot issues
Apply data and technology to drive outcomes and inform decision-making

Requirements

What you’ll need

5+ years of experience in an analytical or consulting role (intelligence, military, cyber, business operations, etc.) or Information Security, working with enterprise clients and/or executive-level decision makers
Senior-level competency in Recorded Future modules and use cases
Senior-level competency delivering Advisory Services engagements, including PIR, Threat Modeling/Profiling, Advanced Workflow and Enablement projects, and Threat Briefings
BA/BS required or equivalent combination of education and experience
Experience collaborating and communicating with technical and non-technical personnel, both technically and strategically
Seasoned professional with full understanding of specialization and ability to teach others
Strong passion for holistic customer success and continuous process improvement
Ability to solve problems of diverse scope requiring analysis and evaluation of factors
Good judgment in selecting methods and techniques for obtaining solutions
Ability to network with senior colleagues in area of expertise
Ability to travel a minimum of 30%

Benefits

Comp & perks

Incentive compensation eligibility
Equity eligibility
Medical insurance
Dental insurance
Vision insurance
Life insurance
401(k)
Equal opportunity and affirmative action employer
Accommodation or special assistance for website navigation or application completion
Drug-free workplace