Bilingual Customer Service Representative

Recruit Action inc.

. Answer incoming client calls and provide professional and empathetic support .

Posted 9/22/2026full-timeRemote • CanadaMid-LevelSenior💰 CA$23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and claims assistance, with strong bilingual communication skills in English and French. Proficient in managing client interactions and documentation within a fast-paced, team-oriented environment.

Highest-signal resume keywords

Bilingual In English And FrenchCustomer Service OrientationClaims Assistance ExperienceStrong Communication SkillsMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims ManagementTravel Insurance Coverage ExplanationMedical Test AuthorizationDocumentation SkillsClient Follow-Up

Soft Skills

EmpathyProfessionalismTeam CollaborationDynamic Work Adaptability

Tools & Technologies

Claims Management SystemMicrosoft OfficeInternet Use

Certifications & Qualifications

College Diploma Or Equivalent

Industry Keywords

Customer ServiceTelecommunicationsHealthcare ProvidersClient Requests Resolution

About the role

Key responsibilities & impact

Answer incoming client calls and provide professional and empathetic support
Act as a resource person for insured members, their families, and medical facilities regarding coverage and benefits
Open claim files and direct clients to the appropriate healthcare providers
Explain travel insurance coverage, including applicable exclusions and maximum limits
Authorize certain medical tests and coordinate required services when necessary
Assist clients throughout the claims process and ensure appropriate follow-ups
Document interactions and transactions in the claims management system
Collaborate with various departments to resolve client requests and complaints
Maintain a high level of customer service in a fast-paced, team-oriented environment

Requirements

What you’ll need

College diploma or equivalent
Experience in customer service, telecommunications, or claims assistance
Bilingual in English and French to assist clients in both languages
A third language will be considered an asset
Excellent communication skills and professionalism
Strong customer service orientation
Ability to work in a dynamic, team-based environment
Strong computer skills including Microsoft Office and Internet use
Availability from 7 am-11 pm, Sunday through Saturday, including holidays
Ability to work a rotating schedule of 32-40 hours per week
Permanent full-time availability

Benefits

Comp & perks

3 weeks of vacation
Comprehensive group benefits including health coverage with fully covered prescription drugs, dental, life, and travel insurance
Retirement savings plan
Wellness program including a fitness center, physical activities, and health-related conferences
Opportunities for career advancement and professional development
Financial assistance program for continuing education