Recruit Action inc.

Customer Support

• Answer incoming client calls and provide professional and empathetic support
• Act as a resource person for insured members, their families, and medical facilities regarding coverage and benefits
• Open claim files and direct clients to appropriate healthcare providers
• Explain travel insurance coverage, including exclusions and maximum limits
• Authorize certain medical tests and coordinate required services
• Assist clients throughout the claims process and ensure appropriate follow-ups
• Document interactions and transactions in the claims management system
• Collaborate with various departments to resolve client requests and complaints
• Maintain a high level of customer service in a fast-paced, team-oriented environment

Customer Service Representative

• Answer incoming client calls and provide professional and empathetic support
• Act as a resource person for insured members, their families, and medical facilities regarding coverage and benefits
• Open claim files and direct clients to the appropriate healthcare providers
• Explain travel insurance coverage, including applicable exclusions and maximum limits
• Authorize certain medical tests and coordinate required services when necessary
• Assist clients throughout the claims process and ensure appropriate follow-ups
• Document interactions and transactions in the claims management system
• Collaborate with various departments to resolve client requests and complaints
• Maintain a high level of customer service in a fast-paced, team-oriented environment

Bilingual Customer Service Representative

Platform Engineer

• Design, develop, and implement automated certificate lifecycle management solutions.
• Build automation for certificate issuance, renewal, deployment, rotation, and revocation.
• Support enterprise SSL certificate rotation initiatives across production and non-production environments.
• Identify and eliminate manual certificate management processes through automation.
• Support and enhance CyberArk Machine Identity Security (Venafi) capabilities.
• Develop integrations between certificate management platforms and enterprise systems.
• Implement reusable onboarding and automation patterns for application teams.
• Improve certificate visibility, compliance, governance, and operational efficiency.
• Design and implement integrations with F5, Akamai, AWS Certificate Manager, Amazon EKS/Kubernetes, Microsoft Graph, HashiCorp Vault, container platforms, cloud-native workloads, and enterprise applications and infrastructure services.
• Develop certificate automation solutions using HashiCorp Vault PKI capabilities.
• Partner with application and infrastructure teams on certificate automation solutions.
• Provide technical guidance, troubleshooting, onboarding support, and best practices.
• Develop technical documentation, implementation guides, and operational runbooks.
• Lead knowledge-sharing and enablement sessions.
• Develop automation using scripting, APIs, Infrastructure-as-Code, and DevOps practices.
• Participate in Agile delivery processes, including backlog refinement, estimation, sprint planning, and implementation.
• Contribute to platform resiliency, monitoring, operational support, and continuous improvement initiatives.

Senior Security Platform Engineer

Software Engineer

• Design and develop applications using Microsoft Power Platform, Node.js, PostgreSQL, and .NET
• Build and support API integrations
• Participate in solution design discussions and code reviews
• Perform testing, deployment, and production support activities
• Troubleshoot application issues and defects
• Create and maintain technical documentation
• Contribute to the design, development, deployment, integration, and production support of enterprise applications and automation solutions

• Design and develop applications using Microsoft Power Platform, Node.js, PostgreSQL, and .NET
• Build and support API integrations
• Participate in solution design discussions and code reviews
• Perform testing, deployment, and production support activities
• Troubleshoot application issues and defects
• Create and maintain technical documentation
• Contribute to the design, development, deployment, integration, and production support of enterprise applications and automation solutions in the insurance sector