Customer Service Representative

Recruit Action inc.

. Answer incoming client calls and provide professional and empathetic support .

Posted 9/24/2026full-timeRemote • CanadaMid-LevelSenior💰 CA$22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and claims assistance, with strong communication skills and the ability to collaborate effectively in a team-oriented environment. Proficient in managing client interactions and documentation within a fast-paced setting.

Highest-signal resume keywords

Customer Service OrientationClaims Assistance ExperienceExcellent Communication SkillsMicrosoft Office ProficiencyTeam Collaboration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims ManagementDocumentationCustomer InteractionMedical Test AuthorizationTravel Insurance Explanation

Soft Skills

EmpathyProfessionalismProblem-SolvingAdaptability

Tools & Technologies

Claims Management SystemMicrosoft OfficeInternet Use

Industry Keywords

TelecommunicationsHealthcare ProvidersClient SupportDynamic Environment

About the role

Key responsibilities & impact

Answer incoming client calls and provide professional and empathetic support
Act as a resource person for insured members, their families, and medical facilities regarding coverage and benefits
Open claim files and direct clients to appropriate healthcare providers
Explain travel insurance coverage, including exclusions and maximum limits
Authorize certain medical tests and coordinate required services
Assist clients throughout the claims process and ensure appropriate follow-ups
Document interactions and transactions in the claims management system
Collaborate with various departments to resolve client requests and complaints
Maintain a high level of customer service in a fast-paced, team-oriented environment

Requirements

What you’ll need

College diploma or equivalent
Experience in customer service, telecommunications, or claims assistance
Excellent communication skills and professionalism
Strong customer service orientation
Ability to work in a dynamic, team-based environment
Strong computer skills including Microsoft Office and Internet use
Availability from 7 am–11 pm, Sunday through Saturday, including holidays
Ability to work a rotating schedule of 32–40 hours per week

Benefits

Comp & perks

3 weeks of vacation
Comprehensive group benefits including fully covered prescription drugs, dental, life, and travel insurance
Retirement savings plan
Wellness program including a fitness center, physical activities, and health-related conferences
Opportunities for career advancement and professional development
Financial assistance program for continuing education