Contact Center Agent

Recruit WA

. Deliver exceptional customer service through effective phone, chat, and text communication .

Posted 10/22/2026full-timeRemote • United StatesMid-LevelSenior💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates exceptional customer service capabilities through effective communication and problem-solving skills, while consistently meeting performance metrics in a fast-paced environment. Proficient in managing customer interactions and maintaining a professional demeanor to drive client satisfaction and successful service transfers.

Highest-signal resume keywords

Customer Service SkillsSales Goals AchievementProblem-Solving ProficiencyTime ManagementInterpersonal Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Typing Speed of 35 Words Per MinuteCustomer Information ManagementPerformance Metrics AchievementMultitaskingCall Center Experience

Soft Skills

Active ListeningMotivated Self-StarterCalm CommunicationCustomer-Oriented MindsetContinuous Improvement Commitment

Tools & Technologies

Phone CommunicationChat CommunicationText CommunicationComputer EquipmentReliable Internet Connection

Industry Keywords

Collections ExperienceInside Sales ExperienceTelemarketing ExperienceGoal-Oriented EnvironmentCustomer Satisfaction

About the role

Key responsibilities & impact

Deliver exceptional customer service through effective phone, chat, and text communication
Use active listening and discovery to understand each consumer’s situation and guide them toward the most suitable legal solution
Drive successful client transfers to appropriate legal services
Handle customer concerns and provide appropriate solutions and alternatives within time limits
Maintain a professional and customer-oriented demeanor
Accurately input and update customer information
Meet or exceed response-time and customer-satisfaction performance metrics
Prioritize and manage time while navigating high call volumes
Collaborate with the team to ensure seamless operations and uphold Contact Center procedures

Requirements

What you’ll need

Previous collections, customer service, inside sales, or telemarketing experience preferred
Proven ability to meet or exceed sales goals, quotas or conversion targets in a call center or customer facing roles
Exceptional customer service skills with strong oral and written communication abilities
Motivated self-starter with a strong ability to thrive in incentive-driven, goal-oriented environments
Proficiency in problem-solving, multitasking, and prioritizing tasks in a time-sensitive environment
Interpersonal skills to effectively handle customer interactions in a calm, clear, and professional manner
Access to reliable internet connection and necessary computer equipment for job duties
Typing speed of at least 35 words per minute with accuracy
A customer-oriented mindset and a strong commitment to continuous improvement
Must be able to work full-time and be available on both weekend days

Benefits

Comp & perks

3 Weeks Paid Time Off
12 Weeks of Paid Parental Leave
Comprehensive Insurance Coverage (Medical, Dental, Vision, etc.)
401(k) Retirement Savings Plan
Wellness Initiatives/Employee Assistance Program
Rewards and Recognition Programs
Career Development Opportunities
Competitive compensation with bonus opportunities based on performance and conversions
Remote work (United States)