Publisher and Contact Center Analytics Senior Manager

Recruit WA

. Set and own the analytical and reporting strategy for the Publisher and Contact Center teams .

Posted 11/9/2026full-timeRemote • United StatesSenior💰 $150,000 - $165,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading analytical and reporting strategies, with a strong focus on process improvement and stakeholder alignment. Proven ability to build and manage high-performing analytics teams while translating data insights into actionable recommendations for senior leadership.

Highest-signal resume keywords

Management Consulting BackgroundBusiness Intelligence Software ExperienceTeam Leadership and DevelopmentCross-Functional Program ManagementContact Center Operations Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisProcess ImprovementAnalytical Strategy DevelopmentPerformance MetricsData-Driven Decision MakingBusiness IntelligenceQuantitative AnalysisProblem DefinitionImplementation StrategyStakeholder Management

Soft Skills

Creative ThinkingStrategic ThinkingInterpersonal SkillsCommunication SkillsInfluencing Skills

Tools & Technologies

SalesforceDomoBI PlatformsLead Generation Software

Certifications & Qualifications

Bachelor’s Degree in BusinessMBA

Industry Keywords

AnalyticsContact CenterTransformation InitiativesOperational StrategyPerformance Improvement

About the role

Key responsibilities & impact

Set and own the analytical and reporting strategy for the Publisher and Contact Center teams
Lead a portfolio of transformation and process improvement initiatives across the Publisher and Contact Center business units
Align multiple senior stakeholders
Translate data into recommendations that improve efficiency, decision making, and overall performance
Own the improvement cycle (observe/hypothesis/develop/test/results) for the Publisher and Contact Center business units
Serve as a trusted advisor to senior and executive leadership, shaping, developing, and prioritizing optimizations
Collaborate with Publisher and Contact Center teams to build analyses that inform partner discussions and create partner-facing insights
Define and drive development changes to capture and structure data needed for future innovation and improvements
Build, lead, and develop a team of analysts, setting priorities and standards for analytical rigor and delivery
Report to the VP, Revenue AI and Analytics, with a dotted-line report to the SVP, Publisher

Requirements

What you’ll need

Management consulting background (strategy or operations practice) strongly preferred, or comparable experience in corporate strategy, internal consulting, or a similar strategy and analytics role
Proven track record leading complex, cross-functional programs from problem definition through implementation
Ability to understand and find appropriate applications for data and analyses results
Extensive experience developing insights using Business Intelligence software
Demonstrated experience building, managing, and developing high-performing analytics teams
Ability to lead multiple concurrent initiatives and manage priorities/deadlines
Outstanding ability to think creatively, strategically, and identify and resolve problems
Excellent interpersonal and communication skills; experienced presenting to and influencing the C-suite
Experience with contact center operations and metrics, Lead Generation Software, Salesforce, and/or Domo/BI Platforms a plus
Bachelor’s degree in Business, Business Intelligence or another quantitative-heavy field required; MBA strongly preferred
8+ years of experience in business intelligence, analytics, or management consulting, including 3+ years in management consulting or a similar strategy role and 3+ years managing people

Benefits

Comp & perks

3 Weeks Paid Time Off
12 Weeks of Paid Parental Leave
Comprehensive Insurance Coverage (Medical, Dental, Vision, etc.)
401(k) Retirement Savings Plan
Wellness Initiatives/Employee Assistance Program
Rewards and Recognition Programs
Career Development Opportunities
20% annual bonus