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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong written and verbal English communication skills while providing exceptional customer service and maintaining positive customer relationships. Capable of managing multiple tasks efficiently in a remote environment, with a focus on detail and timely delivery of services.
Highest-signal resume keywords
Customer Service ExperienceOrder ProcessingNetSuite ProficiencyStrong Organizational SkillsE-Commerce Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingCustomer ServiceLogisticsE-CommerceComplaint Tracking
Soft Skills
Strong Communication SkillsAttention to DetailTime ManagementProblem SolvingCollaboration
Tools & Technologies
NetSuite
Industry Keywords
BPOShared ServicesTrade Customer ServiceConstruction Customer ServiceWholesale Customer Service
About the role
Key responsibilities & impact- Process customer orders received via email
- Respond to quotation enquiries
- Collaborate with team members to escalate larger enquiries to the Quoting team
- Provide accurate delivery time information to customers
- Log and track customer complaints and queries in NetSuite
- Address web enquiries and resolve customer issues promptly and efficiently
- Create positive customer experiences and maintain customer relationships
- Work with the internal team to ensure timely delivery of services and meet client expectations
Requirements
What you’ll need- Strong written and verbal English communication skills
- Customer-focused, professional, and solution-oriented approach
- High attention to detail
- Strong organizational and time-management skills
- Ability to manage multiple tasks and priorities efficiently
- Ability to manage routine customer requests independently and recognize when escalation is required
- Self-motivated and capable of working independently in a fully remote environment
- Willing and available to work UK business hours based on the agreed Philippine Time schedule
- Experience in customer service, order processing, e-commerce, logistics, BPO/shared services, trade/construction/wholesale customer service is advantageous
- Empathetic, patient, proactive, dependable, adaptable, positive, approachable, and collaborative
Benefits
Comp & perks- Secure legal employment through RecruitGo’s Employer of Record services
- Full-time remote setup
- Diverse challenges and engaging work
- Supportive team collaboration
- Inclusive and diverse workplace
- Competitive package
- Career growth opportunities
- Hiring process fully supported from application to onboarding