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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client success and account management, with a strong focus on building relationships and ensuring client satisfaction. Proficient in utilizing Xero for accounting support and maintaining effective communication across departments.
Highest-signal resume keywords
Client Success ManagementB2B Sales ExperienceXero CertificationProject ManagementStrong Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Client Relationship ManagementSales PresentationsProposal PreparationAccounting PrinciplesAnalytical Mindset
Soft Skills
Problem-Solving SkillsOrganizational AbilitiesTeam PlayerMultitaskingTime Management
Tools & Technologies
XeroCRM Database
Certifications & Qualifications
Xero Certification
Industry Keywords
Client AdvocacyService ImprovementB2BStrategic ConsultingClient Support
About the role
Key responsibilities & impact- Make recommendations to clients on appropriate RecruitGo services
- Build client relationships and ensure client satisfaction
- Help clients understand and maximize the value of RecruitGo services
- Attend and manage client service requests and enquiries
- Coordinate with relevant teams to follow through on client cases
- Provide client support via phone, text, and email
- Assist with newsletters and email blasts
- Conduct regular client success review meetings
- Drive service improvements
- Provide updates on product changes, new versions, and features
- Act as the client advocate within the company
- Record, escalate, and follow up on client feedback and suggestions
- Handle sales presentations online and in person
- Follow up on sales leads and maintain the CRM database
- Prepare and send quotes, proposals, and engagement contracts
- Conduct product knowledge briefings for other teams
- Represent RecruitGo at partner and client-facing events
- Provide Xero and administrative support or training to clients
- Assist the management support team and complete other assigned tasks
- Work with the internal team to ensure timely service delivery and meet client expectations
Requirements
What you’ll need- At least 2 years of meaningful experience in client success, account management, strategic consulting, or a similar role within a related industry
- B2B Sales experience
- Bachelor's degree in Business Administration, Marketing, or a related field
- Strong verbal and written communication skills
- Excellent project management and organizational abilities
- Experience with accounting and bookkeeping technology is preferred
- Solid understanding of accounting principles and concepts
- Analytical and process-oriented mindset
- Ability to work effectively across multiple departments in a deadline-driven environment
- Active team player, self-starter, and multitasker
- Ability to work independently and as part of a team
- Highly organized in time management
- Ability to handle multiple client inquiries at once
- Excellent communication and people skills
- Passion for helping others and problem-solving skills
- Ability to upsell and cross-sell products and services
- Maintain Xero certification status throughout employment
- Own equipment required
- Ability to work operations hours of 8:00 am–6:00 pm Singapore Time
Benefits
Comp & perks- Secure legal employment through RecruitGo’s Employer of Record services
- Diverse challenges and fresh opportunities
- Supportive team collaboration
- Inclusive and diverse workplace
- Flexible remote work
- Competitive package
- Professional growth opportunities
- In-house and external training
- Xero certification maintenance and training opportunities