Customer Success Coordinator

. Own active case management across property transactions, refinances, and portfolio administrative updates .

Posted 9/25/2026full-timeRemote • South AfricaMid-LevelSeniorWebsite

Key responsibilities & impact

Own active case management across property transactions, refinances, and portfolio administrative updates
Chase conveyancers, solicitors, lenders, and brokers to move deals between milestones
Identify stalling cases early and flag delays to internal leadership
Liaise with UK solicitors, brokers, and external partners to request, verify, and gather documentation
Maintain correct naming and storage of property documentation and photos
Track upcoming financial milestones on existing portfolio properties
Set up utility accounts, local authority council tax, and building insurance after completion
Coordinate active communication channels for managed properties
Track property development projects and provide proactive operational updates to company directors
Maintain current records across CRM, shared drives, and project trackers
Deliver weekly case update reports to company leadership
Report directly to senior operational management and work alongside team leaders

What you’ll need

5+ years of experience in a high-volume administration, case management, project coordination, or senior operations role
Experience supporting UK or international clients remotely is highly advantageous
Comfortable managing high-volume data in CRM platforms, project management systems, Google Workspace, and live tracking sheets
Must be tech-agile
Flawless written and spoken English
Quiet, professional home office environment free from background noise
Reliable high-speed fibre internet
Robust backup power (Inverter/UPS) and secondary connectivity to combat load-shedding
Modern laptop/PC, high-quality headset, and clear webcam
Decisive, structured, rigorous, and detail-focused approach
Ability to use CRMs, task management platforms, and live trackers as primary working tools
Ability to communicate confidently by phone or call and document conversations in writing
Ability to escalate financial terms, commitments, and contract signatures to senior leadership
No prior UK property law knowledge required; full training provided

Comp & perks

Future Bonus Potential: Scope for inclusion in a performance-linked bonus scheme once trained and established
Centralised Team Integration: Fully embedded in a supportive centralised team with comprehensive training from the ground up
Fully remote work arrangement
Monday to Friday working schedule
Long-term stability and growth