Cantonese/English Gaming Customer Support Agent

Recruityard

. Support customers and players via email, live chat and other digital channels .

Posted 11/9/2026full-timeRemote • Indonesia, Malaysia, Philippines, VietnamMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates advanced communication skills in Cantonese, Traditional Chinese, and English while providing exceptional customer support in a remote environment. Proficient in troubleshooting and resolving customer inquiries using modern digital support tools.

Highest-signal resume keywords

Advanced Spoken CantoneseExcellent Written Traditional ChineseAdvanced English ProficiencyCustomer Support ExperienceProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingCustomer SupportDigital CommunicationRemote WorkTechnology Adaptability

Soft Skills

Strong CommunicationIndependent WorkPositive Customer Experience

Tools & Technologies

Windows 11MacOS 13Android 10IOS 16Digital Support Tools

Industry Keywords

GamingDigital EntertainmentCustomer ExperienceRemote Environment

Tech Stack

Tools & technologies

AndroidiOSMacOS

About the role

Key responsibilities & impact

Support customers and players via email, live chat and other digital channels
Resolve account, product and service-related questions
Troubleshoot issues and provide clear, accurate solutions
Deliver a positive customer experience adapted to each customer’s needs
Work with international teams and modern digital support tools
Complete fully paid training before joining the project

Requirements

What you’ll need

Legal residence in Indonesia, Malaysia, the Philippines or Vietnam — mandatory
Advanced spoken Cantonese
Excellent written Traditional Chinese
Advanced English, both spoken and written
Strong communication and problem-solving skills
Comfortable working with technology and learning new tools
Ability to work independently in a remote environment
A quiet and private workspace at home
Previous customer support experience is a plus
Interest in gaming and digital entertainment is highly valued
Own computer and internet connection
Windows 11 or macOS 13 or newer
Minimum 8 GB RAM
Intel Core i5 or equivalent processor
Minimum 15 Mbps download and 15 Mbps upload internet speed
Android 10 or iOS 16 or newer smartphone
Equipment, internet connection and language level may be assessed during recruitment
Successful completion of assessments covering Cantonese/Traditional Chinese, English, internet speed, hardware specifications, and cognitive and/or role-related skills

Benefits

Comp & perks

Fully paid training
Multicultural and international team
Modern digital tools and continuous learning
Online team activities and communities
No commuting time or travel costs
100% remote work