Recruityard

Support Engineer

• Support French-speaking customers by phone, email and chat
• Investigate technical issues affecting telecommunications services and guide customers through troubleshooting steps
• Explain technical solutions clearly, adapting guidance to each customer’s level of understanding
• Confirm issue resolution and escalate complex cases to appropriate technical teams
• Handle account, billing, subscription and service-related enquiries
• Deliver a sales pitch after each resolved case
• Recommend relevant additional services or upgrades
• Explain product benefits, handle objections and work towards closing sales
• Accurately record customer interactions, troubleshooting actions and outcomes
• Meet sales, service quality and customer satisfaction objectives

Explore French-Speaking Technical Support, Sales Advisor at Recruityard. Review requirements and application details.

French-Speaking Technical Support, Sales Advisor

• Support Italian-speaking customers by phone, email and chat
• Investigate technical issues affecting telecommunications services and guide customers through troubleshooting
• Explain technical solutions clearly according to each customer’s understanding
• Confirm issue resolution and escalate complex cases to appropriate technical teams
• Handle account, billing, subscription and service-related enquiries
• Deliver a sales pitch after each resolved case and recommend relevant services or upgrades
• Explain product benefits, handle objections and work toward closing sales
• Maintain accurate records of customer interactions, troubleshooting actions and outcomes
• Work toward sales, service quality and customer satisfaction targets

Explore Italian-Speaking Technical Support, Sales Advisor at Recruityard. Review requirements and application details.

Open roles

French-Speaking Technical Support, Sales Advisor

Italian-Speaking Technical Support, Sales Advisor