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French-Speaking Technical Support, Sales Advisor
Recruityard. Support French-speaking customers by phone, email and chat .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in supporting French-speaking customers through effective communication and technical troubleshooting in telecommunications. Balances customer care with sales objectives while maintaining high service quality and satisfaction.
Highest-signal resume keywords
French And English C2 LevelPrevious Sales ExperienceTechnical Support ExperienceStrong Communication SkillsDigital Tools Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingSales TechniquesCustomer Interaction RecordingBilling ManagementService Quality Assurance
Soft Skills
Listening SkillsPersuasive SkillsPatienceConfidence
Industry Keywords
TelecommunicationsContact CentreCustomer SatisfactionAccount ManagementService-Related Enquiries
About the role
Key responsibilities & impact- Support French-speaking customers by phone, email and chat
- Investigate technical issues affecting telecommunications services and guide customers through troubleshooting steps
- Explain technical solutions clearly, adapting guidance to each customer’s level of understanding
- Confirm issue resolution and escalate complex cases to appropriate technical teams
- Handle account, billing, subscription and service-related enquiries
- Deliver a sales pitch after each resolved case
- Recommend relevant additional services or upgrades
- Explain product benefits, handle objections and work towards closing sales
- Accurately record customer interactions, troubleshooting actions and outcomes
- Meet sales, service quality and customer satisfaction objectives
Requirements
What you’ll need- French and English at C2 level
- Previous sales experience—mandatory
- Experience in technical support or a contact centre is an advantage
- Interest in telecommunications and a practical approach to troubleshooting
- Strong communication, listening and persuasive skills
- Patience and confidence explaining technical steps
- Comfort using digital tools and learning new systems
- Ability to balance customer care with commercial objectives
- Availability to work remotely from mainland Portugal on rotating shifts
- Rotating eight-hour shifts between 07:00 and 21:00, Monday to Sunday
Benefits
Comp & perks- €250 language allowance per month
- €110 attendance allowance per month
- €60 flex work allowance per month
- Performance bonus of up to €360 per month
- Meal allowance of €10.20 per working day
- Private health insurance
- Ongoing training, coaching and professional development
- Career development and internal progression opportunities
- International, multicultural working environment
- Paid training and full onboarding
- Permanent contract after six months
- Remote work from mainland Portugal