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Japanese / English Customer Support Agent
Recruityard. Support customers via email, live chat, social media and phone .
Posted 11/11/2026full-timeRemote • Japan, Malaysia, Philippines, Thailand, VietnamMid-LevelSeniorWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates advanced proficiency in Japanese and English, with strong troubleshooting skills and a commitment to customer satisfaction in e-commerce and consumer electronics. Capable of adapting to new technologies and processes while providing effective support through various communication channels.
Highest-signal resume keywords
Advanced JapaneseAdvanced EnglishCustomer Service ExperienceTroubleshooting SkillsE-Commerce Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingCustomer SupportFast LearningTechnical Problem Solving
Soft Skills
Calm CommunicationInitiativeProfessionalism
Tools & Technologies
Windows 11MacOS 13.0+Intel Core i5-8260USmartphone for Two-Factor Authentication
Industry Keywords
E-CommerceConsumer ElectronicsCustomer SatisfactionInternet Speed RequirementsCognitive Abilities
Tech Stack
Tools & technologiesAndroidiOSMacOS
About the role
Key responsibilities & impact- Support customers via email, live chat, social media and phone
- Understand customer issues and provide clear, helpful solutions
- Troubleshoot problems calmly and professionally
- Learn new products, technologies and processes
- Take part in supported training to develop customer service skills
- Candidates may be tested on language skills, internet speed, hardware requirements and cognitive abilities
- Successful candidates move forward to the next recruitment stages
Requirements
What you’ll need- Advanced Japanese
- Advanced English
- Interest in e-commerce, consumer electronics and customer satisfaction
- Comfortable working with new technologies and products
- Fast learner with initiative and strong troubleshooting skills
- A quiet, dedicated workspace at home
- Previous Customer Service experience is a plus, but not mandatory
- Own computer and internet connection
- Minimum 15 Mbps download and 15 Mbps upload
- International latency below 120 ms
- Minimum 8 GB RAM
- Windows 11 (excluding Windows S Mode) or macOS 13.0+
- Intel Core i5-8260U or better
- Integrated graphics card
- Smartphone for two-factor authentication: Android 10.0+ or iOS 16.0+
- Candidates must currently reside in Japan, Malaysia, Philippines, Thailand or Vietnam
Benefits
Comp & perks- 100% remote work
- Fully paid training
- International and multicultural working environment
- Modern digital tools and continuous learning
- Career development opportunities
- Online employee activities and communities