Technical Support Specialist, German

Recruityard

. Respond to customer inquiries via phone, email, or chat regarding EV charger functionality, connectivity, and usage.

Posted 11/9/2026full-timeLisbon • PortugalMid-LevelSenior💰 €950 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer support for EV chargers, including troubleshooting, diagnostics, and compliance with safety standards. Proficient in managing support interactions across multiple channels while ensuring accurate documentation and trend analysis.

Highest-signal resume keywords

Fluency In GermanTechnical Support ExperienceBasic Understanding Of Electrical SystemsFamiliarity With EV Charging StandardsProficiency In CRM And Ticketing Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingDiagnosticsNetwork TroubleshootingEV Charger FunctionalityIoT DevicesElectrical SystemsMobile App ConfigurationDocumentationTrend AnalysisCase Handling

Soft Skills

Strong Communication SkillsCustomer Service Orientation

Tools & Technologies

MS Dynamics 365 Customer ServiceTicketing Systems

Certifications & Qualifications

Technical Training In ITCertifications In ElectronicsCertifications In Automotive Systems

Industry Keywords

EMobilityEV Charging StandardsType 2CCSOCPPService Level AgreementsShift-Based Environment

Tech Stack

Tools & technologies

IoT

About the role

Key responsibilities & impact

Respond to customer inquiries via phone, email, or chat regarding EV charger functionality, connectivity, and usage.
Perform initial diagnostics on charging stations, including power status, network connectivity, and user interface issues.
Guide customers through standard troubleshooting steps such as resets, cable inspections, and mobile app configurations.
Escalate unresolved or complex issues to Tier 2 support or field service teams, ensuring detailed and accurate documentation.
Contribute to knowledge management and continuous improvement based on daily operations and recurring issues.
Prioritize case handling based on service level agreements (SLAs), warranty status, and issue severity.
Accurately log all support interactions and technical findings in the ticketing system (e.g., MS Dynamics 365 Customer Service).
Monitor and report recurring technical issues to support trend analysis and product reliability improvements.
Stay current with the latest EV charger models, firmware updates, and support procedures.
Ensure compliance with safety and operational standards during all remote support interactions.

Requirements

What you’ll need

Fluency in German and proficient in English.
High school diploma or equivalent required; technical training or certifications in IT, electronics, or automotive systems are a plus.
Experience in a customer-facing technical support role, preferably in a call center or eMobility environment.
Basic understanding of electrical systems, IoT devices, and network troubleshooting (e.g., Wi-Fi, Ethernet, SIM-based connectivity).
Familiarity with EV charging standards and protocols (e.g., Type 2, CCS, OCPP) is an advantage.
Strong communication skills with the ability to explain technical concepts clearly to non-technical users.
Proficiency in using CRM and ticketing systems.
Ability to work in a shift-based environment, including weekends and holidays.
Preferably has experience managing different support channels (chat, email, voice, back office).
Work in a hybrid setup.
Residence in the Lisbon area.

Benefits

Comp & perks

Language Allowance ( German + English): EUR 400.00/month
Meal Allowance of EUR 10.20 per day worked - up to EUR 224.40/month
Transport Allowance: EUR 40.00/month
Full training provided and paid.
Health insurance after probation period
Real opportunities for career growth