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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client relationship management, campaign project management, and data analysis to drive strategic recommendations and enhance client satisfaction. Proficient in media planning and familiar with CRM systems to support sales and marketing initiatives.
Highest-signal resume keywords
Client Relationship ManagementCampaign Project ManagementData Analysis and InterpretationMedia PlanningCross-Functional Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisMedia PlanningCampaign OptimizationRFP Process SupportMulti-Platform ExecutionClient ReportingProject ManagementRevenue ManagementDigital PublishingContent Editing
Soft Skills
Communication SkillsRelationship-Building SkillsOrganizational SkillsTime Management SkillsDetail-Oriented
Tools & Technologies
BoostrCRM SystemsMicrosoft ExcelGoogle Sheets
Industry Keywords
Digital Media AgencyClient-Facing RoleCreator SpaceBranded ContentSocial MediaPodcastYouTubeEmail Marketing
About the role
Key responsibilities & impact- Act as the primary point of contact for clients, building strong relationships and ensuring satisfaction with products and services
- Partner with Sales Leadership on large, cross-channel, strategic partnerships
- Deliver timely, accessible, and proactive customer service
- Support the sales team in the RFP process by facilitating brainstorm meetings, providing historical insights and best practices, and building media plans
- Handle client requests including screenshots, content edits, and reporting requests
- Collaborate with the sales team to identify opportunities for expanding the client base through referrals and other channels
- Gather client feedback and share it with internal teams to drive improvements
- Conduct regular client check-ins to ensure satisfaction and identify further engagement opportunities
- Prioritize and project manage campaign deliverables by coordinating with and delegating to internal departments
- Conduct daily campaign reviews, analysis, and optimization
- Develop and maintain an organizational system for campaign assets
- Refine reporting templates to demonstrate ROI and present campaign findings to support renewals
- Maintain accurate and up-to-date client records in Boostr, the order management system
Requirements
What you’ll need- A Bachelor's Degree in Business, Marketing, Communications or other related field is preferred
- Five to eight years of experience in a client-facing role managing $2-3M+ in revenue annually, preferably in digital publishing, with a digital media agency or in the creator space
- Experience facilitating multi-platform executions across social, custom video, branded content, podcast, YouTube and email
- Experience managing post-sale lifecycle from kick-off to final wrap reports
- Ability to analyze and interpret data, draw strategic recommendations, and present findings to clients
- Excellent communication skills, both written and verbal
- Strong relationship-building skills and the ability to develop trust with clients
- Proven ability to manage multiple clients and projects simultaneously
- Detail-oriented with strong organizational and time-management skills
- Familiarity with CRM systems and other sales and marketing tools
- Proficiency in media planning, Microsoft Excel, and Google Sheets
- Ability to work independently as well as collaboratively with cross-functional teams
- U.S. based time zone