Recurrent

Customer Success Manager

• Act as the primary point of contact for clients, building strong relationships and ensuring satisfaction with products and services
• Partner with Sales Leadership on large, cross-channel, strategic partnerships
• Deliver timely, accessible, and proactive customer service
• Support the sales team in the RFP process by facilitating brainstorm meetings, providing historical insights and best practices, and building media plans
• Handle client requests including screenshots, content edits, and reporting requests
• Collaborate with the sales team to identify opportunities for expanding the client base through referrals and other channels
• Gather client feedback and share it with internal teams to drive improvements
• Conduct regular client check-ins to ensure satisfaction and identify further engagement opportunities
• Prioritize and project manage campaign deliverables by coordinating with and delegating to internal departments
• Conduct daily campaign reviews, analysis, and optimization
• Develop and maintain an organizational system for campaign assets
• Refine reporting templates to demonstrate ROI and present campaign findings to support renewals
• Maintain accurate and up-to-date client records in Boostr, the order management system

Explore Client Success Manager – Military at Recurrent. Review requirements and application details.

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Client Success Manager – Military