Customer Assist Specialist – Care Nov

Red Energy

. Provide crucial support to vulnerable customers navigating financial and personal hardship.

Posted 10/14/2026full-timeRichmond • AustraliaJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong emotional resilience and empathy while assisting vulnerable customers through difficult financial and personal situations. Effectively navigates customer objections and explains flexible payment options while adhering to regulatory guidelines and company procedures.

Highest-signal resume keywords

Customer-Facing ExperienceEmotional ResilienceEmpathy and CompassionRegulatory ComplianceAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Strong CommunicationWarm Phone MannerAbility to Handle Difficult Conversations

Industry Keywords

Contact Centre EnvironmentCustomer AssistanceFlexible Payment OptionsSupport ProgramsCustomer Objections

About the role

Key responsibilities & impact

Provide crucial support to vulnerable customers navigating financial and personal hardship.
Work an 8:00 AM to 6:00 PM, Monday to Friday rotating roster.
Handle inbound and outbound phone calls.
Help customers establish flexible payment options.
Help customers access vital support programs.
Navigate difficult and emotionally charged customer conversations.
Manage customer objections while balancing customer assistance, business needs, and regulatory obligations.
Explain flexible options clearly and simply.
Follow regulatory guidelines and company procedures to protect customers and the business.

Requirements

What you’ll need

At least 12 months of experience in a customer-facing or contact centre environment.
Genuine empathy and compassion when supporting vulnerable customers.
Strong emotional resilience when handling difficult, emotionally charged conversations.
Ability to navigate customer objections while balancing customer assistance, business needs, and regulatory obligations.
Articulate, warm, and reassuring phone manner.
Ability to explain flexible options clearly and simply.
High attention to detail.
Commitment to following regulatory guidelines and company procedures closely.

Benefits

Comp & perks

Comprehensive Training: An in-depth, fully supported onboarding program to give you the tools and confidence you need.
Ongoing support and coaching post-training to help you grow within the role and beyond.
Hybrid flexibility after training, with 3 days a week in the office.
30 weeks of paid parental leave for primary carers.
Option to purchase 4 weeks of additional annual leave (up to 8 weeks off every year).
KPI-based bonus on top of salary.
Yearly Red Energy Awards night.
Exclusive staff discounts on LG, JB Hi-Fi, and Panasonic.
Employee Assistance Program (EAP).
Experience across different areas of the team for career development.
Internal advancement opportunities.