FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Customer Solutions Consultant
Red Energy. Take ownership of complex customer enquiries and determine fair, practical solutions .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills by effectively managing complex inquiries and providing practical solutions while ensuring compliance with industry regulations. Capable of translating complex information into clear communication and building trust with customers.
Highest-signal resume keywords
Customer Service ExperienceProblem-Solving SkillsCritical ThinkingRegulatory ComplianceMulti-System Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
ResiliencePositive AttitudeDe-Escalation SkillsWillingness to Learn
Tools & Technologies
Computer Systems
Industry Keywords
Customer EnquiriesCustomer Account HandlingEnergy InformationCustomer TrustAward-Winning Customer Service
About the role
Key responsibilities & impact- Take ownership of complex customer enquiries and determine fair, practical solutions
- Handle a high volume of calls and resolve customer issues through to completion
- Listen to customer concerns and de-escalate tense situations
- Use multiple computer systems to look up and update customer accounts
- Ensure customer account handling complies with industry regulations
- Translate complex energy information into clear, easy-to-understand language
- Build customer trust through every interaction
- Contribute to Red Energy’s award-winning customer service reputation
Requirements
What you’ll need- 12 months or more experience in a busy customer service role
- Ability to stay positive and resilient when speaking with frustrated or stressed customers
- Good critical thinking skills to investigate problems and find fair solutions
- Open mind and willingness to learn new processes
- Availability for a rotating Monday-to-Friday roster between 8:00 AM and 8:30 PM
- Availability for one Saturday shift every four weeks, from 9:00 AM to 5:30 PM
- Ability to work with several computer systems at once
- Ability to comply with industry regulations
Benefits
Comp & perks- 7 weeks of comprehensive, fully paid full-time training
- Hybrid working after training: 3 days in the Richmond office and 2 days working from home
- Dog-friendly Richmond office
- Close to public transport
- One rostered day off during the week when working a Saturday shift
- 30 weeks of paid parental leave for primary carers
- Option to purchase up to 4 additional weeks of annual leave
- KPI bonus
- Annual awards night
- Retail discounts with LG, JB Hi-Fi, and Panasonic
- Full access to Employee Assistance Program (EAP)
- Career development opportunities and internal advancement opportunities