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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive leadership in managing high-performance customer-facing teams within a technology-oriented environment, with a strong focus on relationship building, strategic execution, and operational excellence in recurring-revenue business models.
Highest-signal resume keywords
Leadership In Technology ServicesCross-Functional CollaborationCustomer Relationship ManagementTransformational Change ManagementFinancial And Operational Acumen
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical Account ManagementStrategic PlanningPerformance ManagementProject ManagementChange Management
Soft Skills
Interpersonal SkillsCoaching And MentoringCritical ThinkingEffective CommunicationDecision-Making
Tools & Technologies
Open-Source Software SolutionsRed Hat PortfolioSubscription Business Model
Industry Keywords
Technology ServicesRecurring-Revenue Business ModelsMulticultural OrganizationCustomer-Facing Field OrganizationMatrixed Organization
Tech Stack
Tools & technologiesOpen Source
About the role
Key responsibilities & impact- Lead and manage senior TAM Managers and TAM individual contributors across APAC
- Serve as a member of the APAC Services Leadership Team
- Collaborate with Regional Services Leadership Teams on strategic alignment, go-to-market, and growth initiatives
- Develop and execute strategies to grow the APAC TAM business alongside Consulting and Training
- Manage and optimize a consistent, capable, proactive, cross-functionally aligned TAM practice and delivery capability
- Champion TAM for senior sales stakeholders and support TAM selling to achieve targets
- Guide Technical Account Management in alignment with global guidelines and policies
- Engage with strategic customers to build relationships, deliver value, and support renewals and growth
- Provide hands-on support for strategic customer escalations
- Foster collaboration among Technical Support, Engineering, Product Management, Sales, Tech Sales, Consulting & Training, and customers
- Mentor, direct, and evaluate Managers and team members
- Develop and administer schedules and performance requirements
- Participate in hiring and cultivate a pipeline of talented candidates
- Travel as necessary to visit customers and attend conferences and events
Requirements
What you’ll need- 10+ years of experience in a leadership or management role leading a high-performance customer-facing field organization in a technology-oriented environment
- Demonstrated leadership of a complex, large, multi-country/region, multicultural organization
- Experience leading transformational change within a large, matrixed organization
- Demonstrated record of managing a significant multi-million-dollar technology services business
- Proven ability to build relationships with cross-functional teams
- Ability to work with external partners and develop win-win relationships
- Excellent interpersonal skills; ability to inspire, coach, and motivate team members
- Ability to translate strategic plans into communication and implementation plans
- Ability to interact effectively and diplomatically across all company levels
- Excellent written, verbal communication, and presentation skills in English
- Excellent critical-thinking skills and timely decision-making ability
- Experience handling critical situations
- Customer-service focus and ability to deliver multiple priority projects in a rapidly changing environment
- Strong financial and operational understanding of recurring-revenue business models
- Ability to learn and apply new skills and share knowledge effectively
- Familiarity with Red Hat's portfolio and subscription business model
- Knowledge of open-source software solutions and open source as a business model
- Bachelor's degree in a technology or business discipline
- Fluent in English, written and spoken
Benefits
Comp & perks- Flexible work environments, from in-office to office-flex to fully remote, depending on role requirements
- Reasonable accommodations for job applicants with disabilities