Partner Engagement Experience, Program Operations Analyst

Red Hat

. Drive implementation of internal business processes to support the scaling of the Red Hat Partner Program and incentives .

Posted 10/4/2026full-timeUnited StatesMid-LevelSenior💰 $88,510 - $141,630 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in driving internal business processes and operational efficiencies within the Red Hat Partner Program, leveraging strong collaboration and communication skills to engage stakeholders and manage partner escalations effectively.

Highest-signal resume keywords

Red Hat Partner Program ExpertiseOperational Process LeadershipSalesforce Reporting and DashboardingCross Functional CollaborationStakeholder Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Process ImplementationSystem Automation RequirementsDashboard CreationCRM EnhancementsPartner Support Management

Soft Skills

Excellent Organizational SkillsAbility to Handle Multiple PrioritiesHigh Degree of Discipline and InitiativeRelationship BuildingCommunication Skills

Tools & Technologies

SalesforceServiceNow

Industry Keywords

EcosystemPartner EngagementProcess AlignmentProgram ManagementFast-Paced Environment

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Drive implementation of internal business processes to support the scaling of the Red Hat Partner Program and incentives
Partner with Partner Ecosystem, Sales, Operations, and Finance functions to provide requirements for automation of activities, points and other program functions
Address ecosystem and partner escalations and issues, resolving complex challenges
Collaborate with the Program Management team, PMO and Process teams to identify opportunities for efficiencies or process alignments
Support the creation of dashboards and reporting to support PEX internal initiatives and functions
Collaborate with IT teams to implement and test enhancements in CRM and PRM solutions
Work cross functionality with Partner Engagement GEO teams and key business stakeholders to translate business requirements to system automation functional requirements
Manage the escalation of partner support issues and internal ServiceNow cases
Collaborate with process SME to operationalize global processes

Requirements

What you’ll need

5+ years of experience working in related areas, particularly ecosystem
Experience leading operational processes
Excellent understanding of the Red Hat Partner Program
Excellent organizational skills
Ability to work in a fast paced environment
Familiarity with Salesforce reporting and dashboarding
Ability to work without direct supervision with a high degree of discipline and initiative
Ability to work in a fast-paced environment, handling multiple priorities
Proven ability to build and nurture relationships across multiple teams
Cross functional collaboration skills, with experience working in a matrixed environment
Communication skills with ability to engage with stakeholders at all levels

Benefits

Comp & perks

Comprehensive medical, dental, and vision coverage
Flexible Spending Account - healthcare and dependent care
Health Savings Account - high deductible medical plan
Retirement 401(k) with employer match
Paid time off and holidays
Paid parental leave plans for all new parents
Leave benefits including disability, paid family medical leave, and paid military leave
Employee stock purchase plan
Family planning reimbursement
Tuition reimbursement
Transportation expense account
Employee assistance program