Senior Technical Account Manager

Red Hat

. Serve as the primary customer advocate within Red Hat, facilitating communication and collaboration across teams .

Posted 10/30/2026full-timeRemote • United StatesSenior💰 $107,980 - $172,730 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Red Hat Enterprise Linux, including installation, patch management, and performance tuning, while effectively managing customer relationships through proactive support and clear communication. Proficient in container technologies and automation environments, with a strong background in software engineering and technical documentation.

Highest-signal resume keywords

Red Hat Enterprise Linux ExpertiseContainer Technologies (Docker, Podman, Kubernetes)Technical Documentation CreationCustomer Relationship ManagementTechnical Leadership or Mentorship Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

InstallationPatch ManagementPerformance TuningTroubleshootingConfiguration ManagementApplication DeploymentInfrastructure OrchestrationDeveloping Containerized ApplicationsSoftware EngineeringCloud Application Deployment

Soft Skills

Outstanding Verbal CommunicationOutstanding Written CommunicationAbility to Convey Complex InformationRelationship-Based SupportAbility to Manage Multiple Issues

Tools & Technologies

Automation EnvironmentsSource Code Management (Git, SVN)Technical Support ToolsOnline Communication PlatformsVideo Call Software

Certifications & Qualifications

Red Hat Certified Engineer (RHCE)

Industry Keywords

Customer AdvocateTechnical ReviewsProduct UpgradesRoadmap UpdatesMicroservicesContainer OrchestrationTechnical InfrastructuresKnowledge SharingR&D CollaborationExceptional Service Experience

Tech Stack

Tools & technologies

CloudDockerKubernetesLinuxMicroservicesSubversion

About the role

Key responsibilities & impact

Serve as the primary customer advocate within Red Hat, facilitating communication and collaboration across teams
Deliver Red Hat portfolio roadmap updates and assist customers with product upgrades and implementation
Rapidly learn and stay current with new technologies, including container orchestration, registries, build strategies, microservices, and automation environments
Specialize in Red Hat Enterprise Linux, providing expertise on its implementation and use
Perform technical reviews to proactively identify and prevent issues, sharing knowledge across teams
Gain a comprehensive understanding of customers' technical infrastructures, environments, hardware, and product usage
Investigate and respond to support requests via online, phone, video call, chat, and other channels
Provide strategic advice and guidance on current and future Red Hat products and solutions
Manage customer cases, maintaining clear and concise documentation
Collaborate with engineering, R&D, product management, and technical support teams
Create and maintain technical documentation for issue resolution and knowledge sharing
Manage and grow customer relationships through attentive, relationship-based support
Visit customer sites as needed and ensure exceptional service experience

Requirements

What you’ll need

5+ years of experience working in a support, development, engineering, IT, or a quality assurance organization
Experience with Red Hat Enterprise Linux, including installation, patch management, performance tuning and troubleshooting
Experience with configuration management, application deployment, and infrastructure orchestration technologies
Ability to manage and grow existing customer relationships by delivering proactive, relationship-based support
Outstanding verbal and written communication skills
Ability to convey complex information to customers clearly and concisely
Ability to manage multiple issues and projects
Bachelor's degree in a technology-related discipline
Experience with container technologies such as Docker, Podman, and Kubernetes
Experience working in automation environments
Software engineering background; experience with RPM-based Linux technologies
Experience deploying applications in cloud environments
Experience developing containerized applications
Familiarity with source code management tools like Git or SVN
Prior experience in a technical leadership or mentorship role
Red Hat Certified Engineer (RHCE) a plus

Benefits

Comp & perks

Comprehensive medical, dental, and vision coverage
Flexible Spending Account - healthcare and dependent care
Health Savings Account - high deductible medical plan
Retirement 401(k) with employer match
Paid time off and holidays
Paid parental leave plans for all new parents
Leave benefits including disability, paid family medical leave, and paid military leave
Employee stock purchase plan
Family planning reimbursement
Tuition reimbursement
Transportation expense account
Employee assistance program