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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing technical and architectural guidance for Red Hat Enterprise Linux (RHEL) and OpenShift, while managing and growing enterprise customer relationships through proactive support and mentorship. Proficient in cloud application platform solutions, container orchestration, and IT automation.
Highest-signal resume keywords
Red Hat Enterprise Linux (RHEL)OpenShiftDockerKubernetesAnsible
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Enterprise ArchitectureCloud Application PlatformsContainerizationMicroservicesSystem ManagementDevOpsContinuous Integration (CI)Continuous Delivery (CD)Software EngineeringApplication Deployment
Soft Skills
Outstanding Communication SkillsRelationship ManagementMentorshipAttention to DetailProblem-Solving
Tools & Technologies
Cloud SolutionsContainer RegistriesContainer Build StrategiesIT AutomationRPM-based Linux
Certifications & Qualifications
Red Hat Certified Engineer (RHCE)
Industry Keywords
Customer SupportTechnical LeadershipQuality Assurance (QA)Technical ReviewsCustomer Engagement
Tech Stack
Tools & technologiesAnsibleCloudDockerJavaKubernetesLinuxMicroservicesOpenShift
About the role
Key responsibilities & impact- Serve as a trusted advisor to strategic enterprise accounts, providing technical and architectural guidance for RHEL and OpenShift
- Provide personalized, proactive support and mentorship to assigned strategic enterprise customers
- Establish relationships with key stakeholders and understand their IT infrastructure, internal processes, and business requirements
- Share technical best practices and manage communications during major incidents through resolution
- Collaborate with Engineering, Products and Technologies, Product Management, and Global Support teams to debug, test, and resolve issues
- Manage and grow customer relationships through attentive, relationship-based support
- Advocate for customers within Red Hat and perform technical reviews to identify and prevent issues
- Create customer engagement plans and maintain documentation on customer environments
- Support enterprise customers implementing automated and containerized cloud application platform solutions
- Investigate and respond to online and phone support requests
- Contribute to the Red Hat knowledge base and share best practices
- Participate in internal projects and initiatives; serve as a subject matter expert and mentor
- Deliver portfolio updates and help customers implement upgrades
- Manage customer use cases and maintain clear case documentation
- Develop solution patterns with solutions engineering teams to guide platform adoption
- Engage field teams, customers, and partners to ensure successful cloud technology outcomes
- Communicate how Red Hat cloud solutions and roadmap align with customer use cases
- Travel as necessary to visit customers and attend regional events
Requirements
What you’ll need- 5+ years of experience working in a customer support, development, engineering, or quality assurance (QA) organization
- Ability to manage and grow existing enterprise customer relationships through proactive, relationship-based support
- Outstanding written and verbal communication skills
- Ability to convey complex information to customers clearly and concisely
- Competent comprehension of enterprise architecture and strategic business drivers
- Ability to manage multiple issues and projects with attention to detail
- Experience with or working knowledge of Red Hat Enterprise Linux (RHEL), Docker, Kubernetes, and Ansible
- Aptitude to learn new technologies quickly, including container orchestration, container registries, container build strategies, and microservices on container platforms
- Experience with system management, cloud, or server virtualization is a plus
- Bachelor's degree in a technology-related discipline, preferably computer science or engineering, is a plus
- Red Hat Certified Engineer (RHCE) certification is a plus
- Prior experience in a technical leadership or mentorship role is a plus
- Experience with training and presentation delivery is a plus
- Expertise with enterprise cloud solutions such as Red Hat OpenShift, containers, Kubernetes, and IT automation is a plus
- Experience working in DevOps environments is a plus
- Software engineering background; experience with RPM-based Linux and Java technologies is a plus
- Experience deploying applications in cloud environments is a plus
- Experience developing containerized applications is a plus
- Good understanding of continuous integration (CI) and continuous delivery (CD) concepts is a plus
Benefits
Comp & perks- Flexible work environments, from in-office to office-flex to fully remote, depending on role requirements
- Reasonable accommodations for job applicants with disabilities