Solution Architect

Red Hat

. Lead the overall technical approach for customer accounts across the full customer lifecycle .

Posted 9/21/2026full-timeRemote • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in solution architecture and consultative selling, with a strong focus on customer success and technical account management. Proficient in Red Hat technologies, including Red Hat Enterprise Linux, Ansible, and OpenShift, while effectively collaborating across teams to drive sales and customer satisfaction.

Highest-signal resume keywords

Solution ArchitectureConsultative SellingRed Hat Enterprise LinuxAnsibleCustomer Success

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Solution ArchitectureConsultative SellingSales Process ManagementTechnical Account PlanningProject ManagementProblem-SolvingAnalytical SkillsTechnical SupportProposal DevelopmentRFP Response

Soft Skills

Communication SkillsRelationship-BuildingCross-Functional CollaborationAdaptabilityExecutive Presentation Skills

Tools & Technologies

Red Hat Enterprise LinuxAnsibleOpenShiftCloud TechnologiesDevOps

Industry Keywords

Customer SuccessSales EngagementTechnical AdvisorCustomer Check-InsAccount Management

Tech Stack

Tools & technologies

AnsibleCloudLinuxOpenShift

About the role

Key responsibilities & impact

Lead the overall technical approach for customer accounts across the full customer lifecycle
Build customer relationships, understand goals and challenges, and act as a trusted technical advisor
Advise Sales teams on technical aspects of the sales process
Identify and mitigate technical sales blockers
Develop proposals and respond to RFPs with technical expertise and solution recommendations
Design solutions aligned with customer business objectives
Lead technical sales conversations and demonstrate Red Hat solutions
Create, manage, and execute Customer Success Plans
Collaborate with Sales, Customer Success, Adoption, Consulting, Engineering, Product Management, and Support teams
Influence account plans to increase pipeline and close opportunities
Partner with Account Executives on account strategy and coordinate extended sales teams
Own the technical win for sales opportunities
Provide ongoing technical support and guidance to customers
Conduct customer check-ins to assess satisfaction and identify expansion or upselling opportunities
Convey customer feedback, requirements, and technical needs to Red Hat internal teams
Recommend product enhancements based on customer feedback

Requirements

What you’ll need

Experienced in solution architecture, consultative selling, and complete sales process management (pre- and post-sales)
Foundational knowledge of Red Hat’s product portfolio
Advanced knowledge of Red Hat Enterprise Linux, Ansible, OpenShift, cloud, and DevOps
Excellent communication and executive presentation skills
Proven experience in customer success, technical account planning, account management, or related roles
Strong cross-functional collaboration and relationship-building skills
Strong discovery, problem-solving, and analytical skills
Ability to adapt and work flexibly in a fast-paced, dynamic environment
Strong project management skills
Understanding of sales engagement business impacts and ability to quickly gain expert knowledge of the customer’s business
Willingness to travel as needed
Chicago, IL and surrounding areas are preferred locations

Benefits

Comp & perks

Flexible work environments, from in-office, to office-flex, to fully remote, depending on role requirements
Equal opportunity workplace and affirmative action employer
Reasonable accommodations for job applicants with disabilities