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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Red Hat OpenShift Container Platform and Kubernetes, providing proactive technical engagement and tailored support to enhance customer satisfaction and drive successful adoption of Red Hat offerings. Strong ability to manage customer relationships and collaborate with cross-functional teams to resolve complex technical challenges.
Highest-signal resume keywords
Red Hat OpenShift Container Platform (RHOCP)KubernetesDevOps EnvironmentsRed Hat Certified Engineer (RHCE)Continuous Integration (CI) and Continuous Delivery (CD)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
RHOCP TroubleshootingData/Log CollectionAutomation FrameworksRed Hat Ansible Automation PlatformRed Hat Enterprise LinuxRed Hat Middleware PortfolioTechnical ReviewsCustomer Case ManagementTechnical DocumentationCustomer Engagement Plans
Soft Skills
Customer Relationship ManagementEffective CommunicationProblem SolvingMentoringCollaboration
Tools & Technologies
PrometheusGrafanaGitOps ArgoCDACSACM
Certifications & Qualifications
Red Hat Certified Engineer (RHCE)
Industry Keywords
Technical SupportCustomer SatisfactionOpen Source ProjectsEnterprise CustomersBest Practices
Tech Stack
Tools & technologiesAnsibleDockerGrafanaKubernetesLinuxOpen SourceOpenShiftPrometheus
About the role
Key responsibilities & impact- Provide proactive technical engagement and guidance for customers using Red Hat OpenShift Container Platform
- Cultivate high-value customer relationships and understand customer needs across the Red Hat product portfolio
- Tailor support to customer environments, facilitate collaboration with other vendors, and advocate for customers
- Perform technical reviews and share knowledge to proactively identify and prevent issues
- Develop and support solutions for complex technical challenges
- Understand customer technical infrastructures, hardware, processes, and offerings
- Investigate and respond to online and phone support requests
- Manage customer cases and maintain clear, concise case documentation
- Develop and maintain TAM Engagement Plans to guide engagement activities and demonstrate customer business value and impact
- Ensure customer satisfaction through the complete adoption lifecycle of Red Hat offerings
- Engage with field teams and customers to ensure positive product and technology experiences and successful long-term outcomes
- Partner with Engineering, Product Management, Global Support Services, Sales, and Services teams to debug, test, and resolve issues
- Contribute to best practices and internal training materials
- Capture product capabilities and identify gaps related to customer use cases through a closed-loop engagement lifecycle process
- Share knowledge and best practices internally, contribute to projects and initiatives, and serve as a subject matter expert and mentor
- Travel to customers, partners, conferences, and other events as needed
Requirements
What you’ll need- Bachelor's degree in a technology-related discipline, preferably computer science or engineering
- Competent reading and writing skills in English
- Ability to effectively manage and grow existing enterprise customers through proactive, relationship-based, best-in-class support
- Experience with Red Hat OpenShift Container Platform (RHOCP), Kubernetes, or Docker cluster management
- Understanding of RHOCP architecture and different types of RHOCP installations
- Experience in RHOCP troubleshooting and data/log collection
- Good understanding of continuous integration (CI) and continuous delivery (CD) concepts
- Experience working in DevOps environments
- Experience with Prometheus, Grafana, GitOps ArgoCD, ACS, and ACM considered a plus
- Experience in Red Hat Enterprise Linux considered a plus
- Experience in Red Hat Middleware portfolio considered a plus
- Red Hat Certified Engineer (RHCE) or relevant certification considered a plus
- Experience with automation frameworks and tools such as Red Hat Ansible Automation Platform considered a plus
- Upstream involvement in open source projects considered a plus
Benefits
Comp & perks- Flexible work environments, from in-office to office-flex, to fully remote, depending on role requirements
- Equal opportunity workplace and affirmative action employer
- Reasonable accommodations for applicants with disabilities