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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Red Hat OpenShift Container Platform and Middleware, with a strong focus on customer engagement, technical troubleshooting, and relationship management. Proficient in DevOps practices and capable of developing tailored solutions to complex technical challenges.
Highest-signal resume keywords
Red Hat OpenShift Container Platform (RHOCP)KubernetesDevOps EnvironmentsRed Hat Certified Engineer (RHCE)Continuous Integration (CI) and Continuous Delivery (CD)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
RHOCP TroubleshootingData/Log CollectionRed Hat Middleware PortfolioAutomation FrameworksRed Hat Ansible Automation PlatformPrometheusGrafanaGitOps ArgoCDRed Hat Enterprise Linux
Soft Skills
Customer Relationship ManagementEffective CommunicationProblem SolvingCollaborationMentoring
Certifications & Qualifications
Red Hat Certified Engineer (RHCE)
Industry Keywords
Technical EngagementCustomer SatisfactionEnterprise CustomersClosed-Loop Engagement ProcessBest Practices
Tech Stack
Tools & technologiesAnsibleDockerGrafanaKubernetesLinuxOpen SourceOpenShiftPrometheus
About the role
Key responsibilities & impact- Provide proactive technical engagement and guidance for customers covering Red Hat OpenShift Container Platform and Middleware portfolio
- Cultivate high-value customer relationships and understand and meet customer needs using the Red Hat product portfolio
- Tailor support to customer environments, facilitate collaboration with vendors, and advocate on customers' behalf
- Perform technical reviews and share knowledge to proactively identify and prevent issues
- Develop and support solutions for complex technical challenges
- Understand customer technical infrastructures, hardware, processes, and offerings
- Investigate and respond to online and phone support requests
- Manage customer cases and maintain clear, concise case documentation
- Develop and maintain a TAM Engagement Plan to guide engagement activities and demonstrate business value and impact
- Ensure customer satisfaction throughout the adoption lifecycle
- Engage with Red Hat field teams and customers to support successful product and technology outcomes
- Partner with Engineering, Product Management, Global Support Services, Sales, and Services teams to debug, test, and resolve issues
- Contribute to best practices and internal training materials
- Capture product capabilities and identify gaps related to customer use cases through a closed-loop engagement process
- Share knowledge and best practices, contribute to internal projects and initiatives, and serve as a subject matter expert and mentor
Requirements
What you’ll need- Bachelor's degree in a technology-related discipline, preferably computer science or engineering
- Competent reading and writing skills in English
- Ability to effectively manage and grow existing enterprise customers through proactive, relationship-based, best-in-class support
- Experience in Red Hat OpenShift Container Platform (RHOCP), Kubernetes, or Docker cluster management
- Understanding of RHOCP architecture and different types of RHOCP installations
- Experience in RHOCP troubleshooting and data/log collection
- Good understanding of continuous integration (CI) and continuous delivery (CD) concepts
- Experience working in DevOps environments
- Experience in Red Hat Middleware portfolio
- Strong working knowledge of Prometheus, Grafana, GitOps ArgoCD, ACS, or ACM is a plus
- Experience in Red Hat Enterprise Linux is a plus
- Red Hat Certified Engineer (RHCE) or relevant certification is a plus
- Experience with automation frameworks and tools such as Red Hat Ansible Automation Platform is a plus
- Upstream involvement in open source projects is a plus
- Ability to travel to visit customers, partners, conferences, and other events as needed
Benefits
Comp & perks- Hybrid work arrangement
- Flexible work environments, depending on role requirements
- Reasonable accommodations for job applicants with disabilities