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Red Hat

Technical Account Manager – Management and Automation, Ansible

Red Hat

. Develop relationships with key business and IT stakeholders and understand customer goals and priorities .

Posted 11/11/2026full-timeRemote • Netherlands, SwedenMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Linux and related technologies, including networking and storage, while effectively managing enterprise customer relationships and delivering high-quality support. Proficient in IT automation platforms like Ansible and capable of aligning Red Hat offerings with customer needs.

Highest-signal resume keywords
Linux ExpertiseAnsible AutomationCustomer Relationship ManagementTechnical Support ExperienceRHCE Certification

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
LinuxNetworkingStorageAnsibleRed Hat Enterprise Linux (RHEL)Red Hat SatelliteOpenShiftOpenStackCloud ComputingTechnical Troubleshooting
Soft Skills
Communication SkillsCollaboration SkillsAttention to DetailTime ManagementCustomer Advocacy
Tools & Technologies
Ansible Automation PlatformAzureAWSGCPIBM Cloud
Certifications & Qualifications
RHCE
Industry Keywords
Technical InfrastructureCustomer EngagementOperational Performance ReviewsOpen Hybrid Cloud StrategyTechnical Leadership

Tech Stack

Tools & technologies
AnsibleAWSAzureCloudGoogle Cloud PlatformLinuxOpenShiftOpenStack

About the role

Key responsibilities & impact
  • Develop relationships with key business and IT stakeholders and understand customer goals and priorities
  • Understand customers’ technical infrastructure, hardware, processes, and products
  • Deliver portfolio updates and assist customers with product upgrades
  • Inform customers about technology changes or potential service disruptions and advise on mitigation
  • Investigate and respond to online and phone support requests
  • Troubleshoot technical issues and guide escalation with Red Hat and customer teams
  • Advise customers on current and future use of Red Hat offerings
  • Perform technical reviews and proactively identify and prevent issues
  • Manage customer cases and maintain case and customer documentation
  • Craft customer engagement plans and advocate for customers within Red Hat
  • Engage Engineering teams to develop solutions that guide platform adoption
  • Ensure a high level of customer experience for qualified engagements
  • Analyze and present periodic operational performance reviews to customer leadership
  • Maintain parity with Red Hat’s open hybrid cloud strategy
  • Deliver training and presentations to customer staff
  • Travel as necessary to visit customers or attend internal events

Requirements

What you’ll need
  • Prior experience in a support, development, engineering, or quality assurance organization
  • Excellent understanding of Linux and related technologies, including networking and storage
  • Experience with IT automation platforms such as Ansible and their concepts
  • Ability to handle multiple issues and projects with high attention to detail
  • Ability to manage and grow existing enterprise customer relationships
  • Excellent verbal and written communication skills in English
  • Willingness to pursue certifications such as RHCE
  • Good collaboration skills with internal and external resources
  • Ability to learn new technologies quickly
  • Efficient time management and ability to prioritize tasks according to importance and urgency
  • Ability to communicate how Red Hat offerings align with customer needs and use cases
  • Bachelor's degree in a technology-related discipline is a plus, preferably computer science or engineering
  • RHCE certification is a plus
  • Previous hands-on experience with Red Hat technologies such as RHEL, Red Hat Satellite, OpenShift, OpenStack, and Ansible Automation Platform is a plus
  • Experience with cloud computing and providers such as Azure, AWS, GCP, or IBM Cloud is a plus
  • Prior technical leadership or mentorship experience is a plus

Benefits

Comp & perks
  • Flexible work environments, from in-office, office-flex, to fully remote, depending on role requirements
  • Opportunity to shape Red Hat technology with subject matter experts and Open Source Community
  • Opportunities to pursue certifications, such as RHCE
  • Travel to customer sites or internal events as necessary