FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer success and account management, focusing on developing and executing proactive renewal strategies while fostering strong relationships with customers. Proficient in analyzing customer engagement data to drive subscription renewals and enhance learning offerings.
Highest-signal resume keywords
Customer Success ManagementData Analysis and InsightsRenewal Strategy DevelopmentExceptional Communication SkillsLearning Management Systems (LMS)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Engagement AnalysisLead Generation CampaignsSubscription-Based Business ModelsUpselling and Cross-SellingRenewal Metrics Reporting
Soft Skills
Results-OrientedCustomer-Centric MindsetStrategic ThinkingProactive Problem-SolvingRelationship-Building
Tools & Technologies
MS OfficeGoogle GSuiteLearning Management Systems (LMS)
Industry Keywords
Red Hat Training ServicesTraining ResellersOpen EnrolmentRHLS-CoursesCustomer Advocates
About the role
Key responsibilities & impact- Foster strong relationships with customers who purchased Red Hat Training Services
- Develop learning plans to ensure customer success and drive subscription renewals
- Create and manage inbound and outbound leads
- Design, implement, and manage lead-generation and upsell campaigns
- Support Red Hat Training Resellers in daily activities and QBRs
- Act as first contact and escalation point for training resellers
- Engage assigned customers to understand learning goals and maximize subscription and Training Units benefits
- Develop and execute proactive renewal strategies for customer accounts
- Identify and cultivate customer advocates
- Analyze customer engagement and usage data and generate renewal-metrics reports
- Manage lead nurturing, qualification, distribution, and follow-up
- Promote Open Enrolment and RHLS-Courses training courses and certification exams through upselling, cross-selling, and targeted campaigns
- Collaborate with product development to address customer feedback and enhance the learning subscription offering
- Support the local sales team in identifying upsell opportunities and potential expansion of learning services
Requirements
What you’ll need- Two plus years experience in customer success, account management, or a related role
- Ability to analyze data and derive actionable insights
- Results-oriented with a focus on achieving consumption and renewal targets
- Customer-centric mindset with a passion for ensuring customer success
- Strategic thinker with the ability to develop and execute renewal plans
- Exceptional communication, interpersonal and relationship-building skills
- Self-motivated with a proactive approach to problem-solving
- Familiarity with learning management systems (LMS), subscription-based business models, and online education platforms is a plus
- Mastery level in MS Office, Google GSuite or other Office Suite
- Mother tongue Spanish speaker
- English written and spoken at Business level
- Bachelor's degree in a relevant field would be a plus
Benefits
Comp & perks- Flexible work environments, from in-office to office-flex to fully remote, depending on role requirements
- Equal opportunity workplace
- Reasonable accommodations for job applicants with disabilities