Client Engagement Manager – Medical Publications

Red Nucleus

. Manage day-to-day client relationships for assigned accounts and projects .

Posted 9/21/2026full-timeToronto • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing client relationships and executing medical communications programs while ensuring compliance with industry regulations. Proficient in financial management, project coordination, and collaboration with cross-functional teams.

Highest-signal resume keywords

Medical Communications ManagementClient Relationship ManagementFinancial AcumenProject ManagementLife Sciences Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical CommunicationsPharma MarketingBudget TrackingSOW DevelopmentRegulatory ComplianceAttention to DetailForecastingDrug Development ProcessChange Order ManagementQuality Assurance

Soft Skills

Client CommunicationOrganizational SkillsTime ManagementCollaborationCoaching

Tools & Technologies

Microsoft OfficeProject Management SystemsVeeva Document Submission SystemsVeeva PromoMats

Industry Keywords

PhRMAOpen PaymentsMedical EducationTherapeutic LandscapesCompliance Requirements

About the role

Key responsibilities & impact

Manage day-to-day client relationships for assigned accounts and projects
Lead execution of medical communications and medical publications programs from initiation through completion
Ensure initiatives are strategically aligned, delivered on time, within budget, and to quality and compliance standards
Serve as the primary day-to-day client contact
Lead client status meetings and prepare agendas, status updates, meeting recaps, and follow-up
Collaborate with Creative, Editorial, Digital, and Project teams on execution
Review deliverables for alignment with client objectives, feedback, regulatory guidance, and client processes
Manage project and account financials, including budget tracking, invoicing, reconciliations, and scope changes
Develop and manage change orders and support proposal and SOW development
Ensure adherence to agency and client SOPs, compliance requirements, and industry regulations including PhRMA and Open Payments
Supervise and support medical/regulatory/legal review processes, including Veeva document submission systems
Participate in onsite client meetings, advisory boards, congress activities, and speaker programs as needed
Coach and support junior team members through guidance, feedback, and workload prioritization
Identify new opportunities and support business development efforts

Requirements

What you’ll need

Bachelor’s degree required (Communications, Marketing, Life Sciences, or related field preferred)
4–6+ years of experience in medical communications, medical education, pharma marketing, or related fields
Strong understanding of the life sciences industry, therapeutic landscapes, and drug development process
Financial acumen including forecasting, SOW development, and profitability management
Strong client communication and relationship management skills
Excellent organizational and time-management skills; ability to manage multiple priorities in a deadline-driven environment
Strong attention to detail with commitment to quality, accuracy, and compliance
Ability to collaborate effectively with cross-functional teams
Proficiency with Microsoft Office and project management systems
Familiarity with document submission systems such as Veeva PromoMats preferred

Benefits

Comp & perks

Home-based position within the US or Canada
Hybrid work option if within a commutable distance to offices in Toronto, San Francisco, Boston, or Yardley, PA
Meaningful work, community, and fun
Employee celebrations
Great Place to Work recognized working environment
Equal opportunity and inclusive workplace