IT Service Analyst

Red Nucleus

. Support employees locally and remotely with computer and technology-related issues .

Posted 9/29/2026full-timeLondon • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT support, including troubleshooting Apple computers and Microsoft operating systems, while maintaining a strong focus on customer service and documentation. Proficient in managing service desk functions and performing proactive maintenance on end-user devices.

Highest-signal resume keywords

IT Support ExperienceApple Business Manager (ABM)Microsoft Operating SystemsService Desk DocumentationCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingDesktop ImagingActive DirectoryMicrosoft Office SuiteApple MDM ToolsJamfAdobe Cloud ProductsData Protection Best PracticesVirus Protection SoftwareCloud Hosting Services

Soft Skills

Exceptional Customer ServiceStrong Communication SkillsHighly OrganizedAbility to MultitaskSelf-Starter

Tools & Technologies

Apple ComputersWindows 10Adobe After EffectsAzureAWS

Certifications & Qualifications

Bachelor's Degree in IT

Industry Keywords

Service Desk FunctionsEnd-User SupportProactive MaintenanceHardware and Software InstallationDocumentation Procedures

Tech Stack

Tools & technologies

AWSAzureCloudJamf

About the role

Key responsibilities & impact

Support employees locally and remotely with computer and technology-related issues
Assist with initial builds, maintenance and troubleshooting of computer systems, peripherals and business technology
Create and maintain documentation and procedures relating to service desk functions
Support all desktop and end-user functions
Assist with on- and off-site setup, installation, debugging, tracking and maintenance of hardware and software
Assist with ordering hardware and supplies and maintaining adequate quantities
Monitor the support ticket queue and maintain accurate service desk information
Record, track and document service desk solutions
Issue and track equipment and document assets
Perform proactive maintenance on end-user devices
Travel to site locations as needed for end-user and technology support
Perform other duties as assigned

Requirements

What you’ll need

Bachelor's degree in IT, or equivalent combination of education and experience
Minimum of 3 years working within an IT support role
Experience supporting and troubleshooting Apple computers
Experience with Apple Business Manager (ABM) and Apple MDM tools
Jamf experience preferred
Strong knowledge of Microsoft operating systems, including Windows 10
Experience installing and working with Microsoft Office Suite
Strong desktop software and hardware troubleshooting skills
Experience with Adobe cloud products, including Acrobat
Some knowledge of cloud hosting services such as Azure and AWS
Basic understanding of data protection and IT security best practices
Understanding of next-generation virus protection software and ability to troubleshoot minor security incidents
Experience working with Active Directory
Understanding of desktop imaging and deployment of desktop environments
Understanding of video creation software such as Adobe After Effects desirable
Strong orientation to quality, continuous improvement and customer service
Exceptional customer service skills
Strong written and verbal communication skills
Highly organized with excellent follow-through
Ability to work independently and as part of a team
Self-starter able to understand new technology quickly
Ability to multitask, prioritize and adapt to a changing environment
Ability to work unpredictable hours when required
Ability to travel as needed

Benefits

Comp & perks

Hybrid working arrangement
Rich working environment
Meaningful work, community and fun
Employee celebrations
Equal opportunity and inclusive workplace